Hire the Top 2% of
Remote Technical Support Developers
in South Africa

In today’s world, most companies have code-based needs that require developers to help build and maintain. For instance, if your business has a website or an app, you’ll need to keep it updated to ensure you continue to provide positive user experiences. At times, you may even need to revamp your website or app. This is where hiring a developer becomes crucial.

Depending on the stage and scale of your product and services, you may need to hire a Technical Support developer, multiple engineers, or even a full remote developer team to help keep your business running. If you’re a startup or a company running a website, your product will likely grow out of its original skeletal structure. Hiring full-time remote Technical Support developers can help keep your website up-to-date.

To hire a Technical Support developer, you need to go through a hiring process of defining your needs, posting a job description, screening resumes, conducting interviews, testing candidates’ skills, checking references, and making an offer.

Arc offers three services to help you hire Technical Support developers effectively and efficiently. Hire full-time Technical Support developers from a vetted candidates pool, with new options every two weeks, and pay through prepaid packages or per hire. Alternatively, hire the top 2.3% of expert freelance Technical Support developers in 72 hours, with weekly payments.

If you’re not ready to commit to the paid plans, our free job posting service is for you. By posting your job on Arc, you can reach up to 450,000 developers around the world. With that said, the free plan will not give you access to pre-vetted Technical Support developers.

Furthermore, we’ve partnered with compliance and payroll platforms Deel and Remote to make paperwork and hiring across borders easier. This way, you can focus on finding the right Technical Support developers for your company, and let Arc handle the logistics.

There are two types of platforms you can hire Technical Support developers from: general and niche marketplaces. General platforms like Upwork, Fiverr, and Gigster offer a variety of non-vetted talents unlimited to developers. While you can find Technical Support developers on general platforms, top tech talents generally avoid general marketplaces in order to escape bidding wars.

If you’re looking to hire the best remote Technical Support developers, consider niche platforms like Arc that naturally attract and carefully vet their Technical Support developers for hire. This way, you’ll save time and related hiring costs by only interviewing the most suitable remote Technical Support developers.

Some factors to consider when you hire Technical Support developers include the platform’s specialty, developer’s geographical location, and the service’s customer support. Depending on your hiring budget, you may also want to compare the pricing and fee structure.

Make sure to list out all of the important factors when you compare and decide on which remote developer job board and platform to use to find Technical Support developers for hire.

Writing a good Technical Support developer job description is crucial in helping you hire Technical Support developers that your company needs. A job description’s key elements include a clear job title, a brief company overview, a summary of the role, the required duties and responsibilities, and necessary and preferred experience. To attract top talent, it's also helpful to list other perks and benefits, such as flexible hours and health coverage.

Crafting a compelling job title is critical as it's the first thing that job seekers see. It should offer enough information to grab their attention and include details on the seniority level, type, and area or sub-field of the position.

Your company description should succinctly outline what makes your company unique to compete with other potential employers. The role summary for your remote Technical Support developer should be concise and read like an elevator pitch for the position, while the duties and responsibilities should be outlined using bullet points that cover daily activities, tech stacks, tools, and processes used.

For a comprehensive guide on how to write an attractive job description to help you hire Technical Support developers, read our Software Engineer Job Description Guide & Templates.

The top five technical skills Technical Support developers should possess include proficiency in programming languages, understanding data structures and algorithms, experience with databases, familiarity with version control systems, and knowledge of software testing and debugging.

Meanwhile, the top five soft skills are communication, problem-solving, time management, attention to detail, and adaptability. Effective communication is essential for coordinating with clients and team members, while problem-solving skills enable Technical Support developers to analyze issues and come up with effective solutions. Time management skills are important to ensure projects are completed on schedule, while attention to detail helps to catch and correct issues before they become bigger problems. Finally, adaptability is crucial for Technical Support developers to keep up with evolving technology and requirements.

You can find a variety of Technical Support developers for hire on Arc! At Arc, you can hire on a freelance, full-time, part-time, or contract-to-hire basis. For freelance Technical Support developers, Arc matches you with the right senior developer in roughly 72 hours. As for full-time remote Technical Support developers for hire, you can expect to make a successful hire in 14 days. To extend a freelance engagement to a full-time hire, a contract-to-hire fee will apply.

In addition to a variety of engagement types, Arc also offers a wide range of developers located in different geographical locations, such as Latin America and Eastern Europe. Depending on your needs, Arc offers a global network of skilled software engineers in various different time zones and countries for you to choose from.

Lastly, our remote-ready Technical Support developers for hire are all mid-level and senior-level professionals. They are ready to start coding straight away, anytime, anywhere.

Arc is trusted by hundreds of startups and tech companies around the world, and we’ve matched thousands of skilled Technical Support developers with both freelance and full-time jobs. We’ve successfully helped Silicon Valley startups and larger tech companies like Spotify and Automattic hire Technical Support developers.

Every Technical Support developer for hire in our network goes through a vetting process to verify their communication abilities, remote work readiness, and technical skills. Additionally, HireAI, our GPT-4-powered AI recruiter, enables you to get instant candidate matches without searching and screening.

Not only can you expect to find the most qualified Technical Support developer on Arc, but you can also count on your account manager and the support team to make each hire a success. Enjoy a streamlined hiring experience with Arc, where we provide you with the developer you need, and take care of the logistics so you don’t need to.

Arc has a rigorous and transparent vetting process for all types of developers. To become a vetted Technical Support developer for hire on Arc, developers must pass a profile screening, complete a behavioral interview, and pass a technical interview or pair programming.

While Arc has a strict vetting process for its verified Technical Support developers, if you’re using Arc’s free job posting plan, you will only have access to non-vetted developers. If you’re using Arc to hire Technical Support developers, you can rest assured that all remote Technical Support developers have been thoroughly vetted for the high-caliber communication and technical skills you need in a successful hire.

Arc pre-screens all of our remote Technical Support developers before we present them to you. As such, all the remote Technical Support developers you see on your Arc dashboard are interview-ready candidates who make up the top 2% of applicants who pass our technical and communication assessment. You can expect the interview process to happen within days of posting your jobs to 450,000 candidates. You can also expect to hire a freelance Technical Support developer in 72 hours, or find a full-time Technical Support developer that fits your company’s needs in 14 days.

Here’s a quote from Philip, the Director of Engineering at Chegg:

“The biggest advantage and benefit of working with Arc is the tremendous reduction in time spent sourcing quality candidates. We’re able to identify the talent in a matter of days.”

Find out more about how Arc successfully helped our partners in hiring remote Technical Support developers.

Depending on the freelance developer job board you use, freelance remote Technical Support developers' hourly rates can vary drastically. For instance, if you're looking on general marketplaces like Upwork and Fiverr, you can find Technical Support developers for hire at as low as $10 per hour. However, high-quality freelance developers often avoid general freelance platforms like Fiverr to avoid the bidding wars.

When you hire Technical Support developers through Arc, they typically charge between $60-100+/hour (USD). To get a better understanding of contract costs, check out our freelance developer rate explorer.

According to the U.S. Bureau of Labor Statistics, the medium annual wage for software developers in the U.S. was $120,730 in May 2021. What this amounts to is around $70-100 per hour. Note that this does not include the direct cost of hiring, which totals to about $4000 per new recruit, according to Glassdoor.

Your remote Technical Support developer’s annual salary may differ dramatically depending on their years of experience, related technical skills, education, and country of residence. For instance, if the developer is located in Eastern Europe or Latin America, the hourly rate for developers will be around $75-95 per hour.