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freelance Customer Care developers

Arc helps you find and hire top freelance Customer Care engineers for your jobs. With 244 Customer Care programmers available for hire on a freelance basis, we have one of the largest network of vetted talent. Our Silicon Valley-caliber vetting process helps ensure that you hire freelance Customer Care developers and experts that you can trust.

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Hire Freelance Customer Care Developers and Engineers

Prakash D., Customer Care freelance developer
Prakash D.
India
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Freelance Customer Care Developer

Technical Enthusiastic and, Open Source Lover. I also assist in Designing, Developing, and Testing websites! I am a WordPress self-learner. Started my career in 2007 as a BPO (EXL services ) in Backend Profile. As I was a computer science student, I started learning WordPress in 2007 and in the early stages did very small tasks. First I created blogs, then designed some themes later created some small plugins. I love to contribute to the WordPress Community. I am always happy to meet new people in the WordPress community and see how I can help them achieve their goals. When I am not online and WordPress, I love spending time with my wife, and my daughter also, I also love to play football, travel, ride the motor-bike, and attend Meetup/WordCamps! Over the last few years, I learned web programming and worked with them locally. Before coming to web programming I was mostly involved with Sales, Support, Medical Billing, and Volunteering Activities."

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Ajoke A., freelance Customer Care developer
Ajoke A.
Nigeria
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Freelance Customer Care Developer

Experienced Senior Specialist with a background in Business Operations Management with expertise in Salesforce and various customer success platforms. Possesses exceptional customer orientation, communication skills, and leadership abilities. Confident in my ability to help companies build and develop effective relationships with customers, clients, vendors, collaborate across teams, and drive sustained results. Driven by innovative and creative problem-solving abilities to address business challenge

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Faith C., freelance Customer Care developer
Faith C.
Kenya
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Freelance Customer Care Developer

Dedicated and adaptable Customer Service Representative with two years of freelance and corporate experience. Adept at managing diverse customer inquiries across multiple platforms, maintaining a 95% satisfaction rating. Known for resolving 85% of issues on first contact, improving retention, and processing 50+ weekly orders with 99% accuracy. Skilled in assisting customers, contributing to a 20% increase in sales conversions. Successfully mentored new representatives and improved efficiency by developing scripts and processes. Adept at summarizing performance reports and providing valuable insights. With a diploma in information technology and a Bachelor of Business Administration, I bring strong multitasking, time management, and communication skills to provide exceptional customer relationship management. Ready to leverage expertise in a new customer service role.

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Kingsley A., Customer Care freelance programmer
Kingsley A.
Nigeria
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Senior Freelance Customer Care Developer

As a seasoned IT professional, I possess more than 6 years of experience in delivering comprehensive technical support. My proficiency encompasses remote support, end-user support, and phone/chat support to optimize customer service. I maintain a meticulous approach and hold extensive expertise in technical skills, adept problem-solving capabilities, and impactful communication. Proficient in curbing response times, enhancing user proficiency, and minimizing support requests, my efforts yield substantial cost savings and heightened customer satisfaction.

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Nnachi O., freelance Customer Care programmer
Nnachi O.
Nigeria
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Freelance Customer Care Developer

I responded to customer inquiries in a timely manner to ensure satisfaction. I resolved customer issues through effective communication and problem-solving techniques. I collaborated with internal team members by utilizing the slack platform alongside intercom systems to address and resolve complex customer concerns. I excelled at building relationships with new customers and nurturing existing ones. I provided personalized support to customers to exceed their expectations and foster loyalty. I utilized various software applications such as CRM software, to manage potential customer information and enquiries. I conducted regular follow-ups with customers to ensure their satisfaction with services provided. I suggested improvements based on analysis of customer feedback data. I updated knowledge base articles regularly with new information related to products and services. I'm proficient in CRM systems, scheduling software, and managing appointment calendars efficiently. I'm skilled in handling high-volume inbound calls and setting up appointments accurately. I demonstrated ability to prioritize and multitask, ensuring all appointments are scheduled promptly. I'm experienced in communicating with clients to confirm appointments and manage rescheduling requests. I monitored customer feedback to identify areas for improvement. I actively listened to customers to provide tailored appointment solutions. I enhanced customer experience through thoughtful follow-up emails after each call or meeting. I applied persuasive techniques when making outbound calls to prospective customers. I developed an ability to build rapport with potential customers and establish trust through effective communication. I excelled at building relationships with new customers and nurturing existing ones. I generate leads by cold calling potential customers.

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Pietro F., freelance Customer Care programmer
Pietro F.
Italy
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Senior Freelance Customer Care Developer

I have over 15 years of experience in customer service and sales, specializing in the automotive industry. I am proficient in Italian, English, and Spanish, with strong technical skills.

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rachel M., freelance Customer Care programmer
rachel M.
Ireland
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Freelance Customer Care Developer

I am a first-year mental health nursing student at the University of Galway. I have experience as a hostess and makeup artist in London, working with luxury retail brands. I also worked as a freelance makeup artist at Brown Thomas in Galway.

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Nitish J., freelance Customer Care programmer
Nitish J.
India
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Remote Customer Care Developer

Accomplished professional with a background in customer support and sales, skilled in providing exceptional service and driving revenue growth. Exhibits proficiency in effectively addressing customer inquiries, resolving issues, and fostering positive relationships with clients. Establishes a track record of exceeding sales targets through strategic communication and extensive product knowledge. Committed to delivering a smooth customer experience and actively contributing to the overall success of the sales team. The ability to provide information and help in the best interest of the clients is what sets me apart from the competition.

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Latoya B., freelance Customer Care programmer
Latoya B.
United States
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Remote Customer Care Developer

I have over 10 years of experience in cleaning and housekeeping, with skills in time management, customer service, and cash handling. I also have experience in laundry, residential and scheduling agent

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Angelique V., Customer Care freelance coder
Angelique V.
Netherlands
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Senior Customer Care Developer

I am a dynamic and result-oriented IT Service Delivery & Operations Manager with a rich background in project management. I have successfully managed diverse portfolios of customers, ensuring optimal utilization IT services. I am skilled in resource planning, technical mentoring, and fostering strong client relationships. I am adept at collaborating with cross-functional teams and leveraging expertise in maintaining in house and cloud IT infrastructure as well as providing in-depth technical customer support to drive operational excellence. I am passionate about delivering exceptional customer success and contributing to organizational growth.

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Why choose Arc to hire freelance Customer Care developers

  1. Curated talent you can trust

    Curated talent you can trust

    Meet Customer Care freelancers with verified technical and communication skills who are ready to interview.

  2. Trusted global talent pool

    Trusted global talent pool

    Access “hidden gem” freelance Customer Care developers outside your local area.

  3. Hire 4x faster

    Hire 4x faster

    Hire a Customer Care contract developer in 72 hours

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Build your Customer Care development team anywhere

Arc helps you build your team with our network of full-time and freelance Customer Care developers worldwide, spanning 190 countries.
We assist you in assembling your ideal team of programmers in your preferred location and timezone.

FAQs

Why hire a Customer Care developer?

In today’s world, most companies have code-based needs that require developers to help build and maintain. For instance, if your business has a website or an app, you’ll need to keep it updated to ensure you continue to provide positive user experiences. At times, you may even need to revamp your website or app. This is where hiring a developer becomes crucial.

Depending on the stage and scale of your product and services, you may need to hire a Customer Care developer, multiple developers, or even a full remote developer team to help keep your business running. If you’re a startup or a company running a website, your product will likely grow out of its original skeletal structure. Hiring full-time remote Customer Care developers can help keep your website up-to-date.

How do I hire Customer Care developers?

To hire a Customer Care developer, you need to go through a hiring process of defining your needs, posting a job description, screening resumes, conducting interviews, testing candidates’ skills, checking references, and making an offer.

Arc offers three services to help you hire Customer Care developers effectively and efficiently. Hire full-time Customer Care developers from a vetted candidates pool, with new options every two weeks, and pay through prepaid packages or per hire. Alternatively, hire the top 2.3% of expert freelance Customer Care engineers in 72 hours, with weekly payments.

If you’re not ready to commit to the paid plans, our free job posting service is for you. By posting your job on Arc, you can reach up to 350,000 developers around the world. With that said, the free plan will not give you access to pre-vetted Customer Care developers.

Furthermore, we’ve partnered with compliance and payroll platforms Deel and Remote to make paperwork and hiring across borders easier. This way, you can focus on finding the right Customer Care developer for your company, and let Arc handle the logistics.

Where do I hire the best remote Customer Care developers?

There are two types of platforms you can hire Customer Care programmers from: general and niche marketplaces. General platforms like Upwork, Fiverr, and Gigster offer a variety of non-vetted talents unlimited to developers. While you can find Customer Care developers on general platforms, top tech talents generally avoid general marketplaces in order to escape bidding wars.

If you’re looking to hire the best remote Customer Care developers, consider niche platforms like Arc that naturally attract and carefully vet their Customer Care developers for hire. This way, you’ll save time and related hiring costs by only interviewing the most suitable remote Customer Care developer candidates.

Some factors to consider when you hire Customer Care developers include the platform’s specialty, developer’s geographical location, and the service’s customer support. Depending on your hiring budget, you may also want to compare the pricing and fee structure.

Make sure to list out all of the important factors when you compare and decide on which remote developer job board and platform to use to find Customer Care developers for hire.

How do I write a Customer Care developer job description?

Writing a good Customer Care developer job description is crucial in helping you hire Customer Care programmers that your company needs. A job description’s key elements include a clear job title, a brief company overview, a summary of the role, the required duties and responsibilities, and necessary and preferred experience. To attract top talent, it's also helpful to list other perks and benefits, such as flexible hours and health coverage.

Crafting a compelling job title is critical as it's the first thing that job seekers see. It should offer enough information to grab their attention and include details on the seniority level, type, and area or sub-field of the position.

Your company description should succinctly outline what makes your company unique to compete with other potential employers. The role summary for your remote Customer Care developer should be concise and read like an elevator pitch for the position, while the duties and responsibilities should be outlined using bullet points that cover daily activities, tech stacks, tools, and processes used.

For a comprehensive guide on how to write an attractive job description to help you hire Customer Care programmers, read our Software Engineer Job Description Guide & Templates.

What skills should I look for in a Customer Care engineer?

The top five technical skills Customer Care developers should possess include proficiency in programming languages, understanding data structures and algorithms, experience with databases, familiarity with version control systems, and knowledge of software testing and debugging.

Meanwhile, the top five soft skills are communication, problem-solving, time management, attention to detail, and adaptability. Effective communication is essential for coordinating with clients and team members, while problem-solving skills enable Customer Care developers to analyze issues and come up with effective solutions. Time management skills are important to ensure projects are completed on schedule, while attention to detail helps to catch and correct issues before they become bigger problems. Finally, adaptability is crucial for Customer Care developers to keep up with evolving technology and requirements.

What kinds of Customer Care programmers are available for hire through Arc?

You can find a variety of Customer Care developers for hire on Arc! At Arc, you can hire on a freelance, full-time, part-time, or contract-to-hire basis. For freelance Customer Care programmers, Arc matches you with the right senior developer in roughly 72 hours. As for full-time remote Customer Care developers for hire, you can expect to make a successful hire in 14 days. To extend a freelance engagement to a full-time hire, a contract-to-hire fee will apply.

In addition to a variety of engagement types, Arc also offers a wide range of developers located in different geographical locations, such as Latin America and Eastern Europe. Depending on your needs, Arc offers a global network of skilled software engineers in various different time zones and countries for you to choose from.

Lastly, our remote-ready Customer Care developers for hire are all mid-level and senior-level professionals. They are ready to start coding straight away, anytime, anywhere.

Why is Arc the best choice for hiring Customer Care developers?

Arc is trusted by hundreds of startups and tech companies around the world, and we’ve matched thousands of skilled Customer Care developers with both freelance and full-time jobs. We’ve successfully helped Silicon Valley startups and larger tech companies like Spotify and Automattic hire Customer Care developers.

Every Customer Care developer for hire in our network goes through a vetting process to verify their communication abilities, remote work readiness, and technical skills (both for depth in Customer Care and breadth across the greater domain). Additionally, HireAI, our GPT-4-powered AI recruiter, enables you to get instant candidate matches without searching and screening.

Not only can you expect to find the most qualified Customer Care engineer on Arc, but you can also count on your account manager and the support team to make each hire a success. Enjoy a streamlined hiring experience with Arc, where we provide you with the developer you need, and take care of the logistics so you don’t need to.

How does Arc vet a developer’s Customer Care skills?

Arc has a rigorous and transparent vetting process for all types of developers. To become a vetted Customer Care developer for hire on Arc, developers must pass a profile screening, complete a behavioral interview, and pass a technical interview or pair programming.

While Arc has a strict vetting process for its verified Customer Care developers, if you’re using Arc’s free job posting plan, you will only have access to non-vetted developers. If you’re using Arc to hire Customer Care developers, you can rest assured that all remote Customer Care developers have been thoroughly vetted for the high-caliber communication and technical skills you need in a successful hire.

How long does it take to find Customer Care developers on Arc?

Arc pre-screens all of our remote Customer Care developers before we present them to you. As such, all the remote Customer Care developers you see on your Arc dashboard are interview-ready candidates who make up the top 2% of applicants who pass our technical and communication assessment. You can expect the interview process to happen within days of posting your jobs to 350,000 candidates. You can also expect to hire a freelance Customer Care programmer in 72 hours, or find a full-time Customer Care programmer that fits your company’s needs in 14 days.

Here’s a quote from Philip, the Director of Engineering at Chegg:

“The biggest advantage and benefit of working with Arc is the tremendous reduction in time spent sourcing quality candidates. We’re able to identify the talent in a matter of days.”

Find out more about how Arc successfully helped our partners in hiring remote Customer Care developers.

How much does a freelance Customer Care developer charge per hour?

Depending on the freelance developer job board you use, freelance remote Customer Care developers' hourly rates can vary drastically. For instance, if you're looking on general marketplaces like Upwork and Fiverr, you can find Customer Care developers for hire at as low as $10 per hour. However, high-quality freelance developers often avoid general freelance platforms like Fiverr to avoid the bidding wars.

When you hire Customer Care developers through Arc, they typically charge between $60-100+/hour (USD). To get a better understanding of contract costs, check out our freelance developer rate explorer.

How much does it cost to hire a full time Customer Care developer?

According to the U.S. Bureau of Labor Statistics, the medium annual wage for software developers in the U.S. was $120,730 in May 2021. What this amounts to is around $70-100 per hour. Note that this does not include the direct cost of hiring, which totals to about $4000 per new recruit, according to Glassdoor.

Your remote Customer Care developer’s annual salary may differ dramatically depending on their years of experience, related technical skills, education, and country of residence. For instance, if the developer is located in Eastern Europe or Latin America, the hourly rate for developers will be around $75-95 per hour.

For more frequently asked questions on hiring Customer Care developers, check out our FAQs page.

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