Hire the Top 2% of
Remote IT Service Management Consulting Developers
in India

M S.

IT Service Management Consulting developer in India (UTC+6)

· ServiceNow developer with over 4.6 years of hands-on experience in ServiceNow implementation and development. Proficient in the technical execution of Incident Management, Problem Management, Change Management, Knowledge Management, and Service Catalog functionalities. · Supported, developed, and Customized catalogue items using categories; implemented catalog UI policies and catalog client scripts tailored to client requirements. Skilled in utilizing Catalog Builder to create custom catalogue items, order guides, and record producers. · Experienced in both Client-Side and Server-Side scripting, including UI Policies, UI Actions, Client Scripts, Business Rules, Script Included, JavaScript, HTML, CSS, Glide Ajax, and Glide Record. · Created custom tables and effectively managed data loading processes through Import Sets and Transform Maps. · Familiar with CMDB and integration methodologies to enhance overall system functionality. * Implemented and maintained ITOM processes to ensure continuous monitoring and management of IT infrastructure. * Designed and deployed monitoring solutions for servers, networks, and applications using tools like ServiceNow ITOM, SolarWinds, or Nagios. * Built and maintained a comprehensive and accurate CMDB to track IT assets and their relationships. · Integrated CMDB with ITSM and ITOM modules to enhance visibility and operational efficiency. · Managed technical and functional HR profiles, including HR Services, Skills, Templates, Catalog Items, and Knowledge Bases. · Created and updated HR cases, ensuring accurate documentation and compliance with HR processes. · Manually updated HR profiles, including employment start dates, employment types, locations, and manager assignments. · Defined HR groups and subgroups, updating email addresses per client requirements. · Created new subgroups for HR Managers, assigned roles, and added group members. · Created new HR skills and assigned them to HR users and groups, verifying assignments for accuracy. · Knowledge in Automation Testing using ATF. · Good Knowledge of integrations using REST API methods and Table API, Import set API, Scripted APIs, and other third-party systems.

Vikram C.

Vetted IT Service Management Consulting developer in India (UTC+6)

An Enterprise/ Solution Architect having extensive experience of over 25+ years in the software industry, building solutions to various platforms in food processing, agriculture, telecom, logistics, airline, healthcare & education industries. My expertise lies in converting ideas to solutions. As an enterprise architect, I have been part of multiple transformation journeys of large scale enterprises. **Few Highlights** * TOP RATED PLUS Enterprise Architect on Upwork * In the list of 27 BEST Enterprise Architects worldwide * 100% Success Rate with all customers I am also a TOGAF 9.2 Certified Enterprise Architect. Currently working as an independent consultant/ architect who can work with any team to solve existing business problems and streamline/ improve the business processes. I am open for short term or long term assignments. I have worked in the past for clients from the US, Middle East, South Africa, Australia etc. Currently, as a solopreneur and freelancer, I have been involved with multiple clients supporting them with: * IT Strategy Development, Solution/ Technical Architecture, Project Management etc. * Providing IT Consulting Services from 2015 onwards * Worked As Principal Architect with Verizon Data Services India (2006 - 2015) * Worked as Team Lead with Emirates Airlines IT from 2004 - 2006 * Worked with HCL Perot Systems from 2000 - 2004 I have hands-on experience in IT strategic planning, enterprise architecture, application development and IT.

Smita P.

Vetted IT Service Management Consulting developer in India (UTC-7)

A Results-driven Sr. Technical Lead with extensive experience in product/project implementation, migrations, and client engagement. Skilled in managing multiple projects, setting client expectations, and leading cross-functional teams to deliver high-quality solutions. Expertise in C# .NET, API integration, Azure Cloud, SQL, NoSQL and cloudbased architectures. On top of that, I'm also someone who excels as an individual contributor.

Raghav P.

Vetted IT Service Management Consulting developer in India (UTC+6)

Highly experienced Full-Stack Data Scientist / Machine Learning Engineer and Software Developer, delivering production ready ML models and customised softwares to automate business processes and decision making. With an added advantage of attaining MBA from India's finest B-school, I build tech powered solutions to ensure maximum profitability for any business venture. Skills : ● Data Science & Machine Learning : Supervised ML, Linear Regression, Decision Tree, Prompt Engineering, Hypothesis Testing, Statistics, Exploratory Data Analysis, Data Wrangling, Cleaning & Tidying, Feature Engineering, Data Visualization, SQL, Scikit-learn, NumPy, Pandas, Matplotlib, Plotly, Dash, Microsoft Excel, Metabase, AWS Athena & Sagemaker, Google BigQuery, Unsupervised ML, Neural Nets, NLP, Large Language Models (LLM), GPT, Text Embedding, Vector Databases, PyTorch, fastai, TensorFlow, OpenAI API, Generative AI (GenAI) ● Programming : Python, MySQL, PostgreSQL, HTML, CSS, Flask, Heroku, APIs, Git, AWS S3 & EC2, JavaScript, jQuery, Java, Werkzeug WSGI, Leaflet.js, Folium, GeoPandas, Google Maps API & Sheets API, Bootstrap Professional Work : 1. Engineered a suite of cutting-edge ensemble ML models, revolutionizing underwriting processes for personal loan products a major FinTech Lender in India. 2. Developed and deployed 6 ML models for credit-risk scorecard, using 5 data sources (Bureau, Bank Statement, SMS, Smartphone App Info and Demography), improving risk spread by 1200%. 3. Devised NLP based models (Passive Aggressive Classifier and XGBoost Classifier with TFiDF Vectorizer) for classification of SMS, improving recall by 35% and accuracy by 60%, and saved 36 man-hours daily, processing over 200 Mn SMS/day. 4. Created LLM based classifier models using Prompt Engineering on ChatGPT (OpenAI), Mistral AI (Open Source) and other open source models. Deployed using AWS Sagemaker. 5. Crafted an LLM based Law ChatBot that answers to Lawyer's questions pertaining to any specified PDF file of a Legal Document. 6. Built an in-house MLOps infrastructure with AWS Sagemaker, enhancing model integration. 7. Engineered 330+ features from SMS data to emulate metrics including cash flow, lifestyle and financial literacy indicators. Included steps like Exploratory Data Analysis, Data Wrangling, Cleaning & Tidying, Feature Engineering. 8. Designed comprehensive daily and monthly model monitoring dashboards using Flask-Python, Metabase and SQL tables, improved response time to anomalies by 75%, enhancing overall model reliability and performance. 9. Designed a Customer Loyalty Program and delivered via a web and Android app, over 2500 DAU, rated 4.6 on play store for a manufacturer and distributor of PVC Plumbing Systems in Central India. 10. Increased territorial penetration by over 25% by building automated interactive GIS sales dashboard for a wholesale business in India. 11. Achieved 100% monthly revenue target completion by creating Business Intelligence Dashboard – Google Apps Script. 12. Reduced total credit by 20% in five months by building a Python-bot that sends regular WhatsApp messages to debtors. 13. Saved annual recurring cost of ₹25 lakh+ by automating data collection for a hedge fund using Yahoo Finance API & Python. 14. Cut time from over 4 hours to 2 clicks by developing a GIS-enabled web application for new-license territory discovery for a developer and licensor of Escape Room Game Designs in USA. Personal Projects : 1. Developed a Fake News Classifier using TfIdf Vectorizer and Passive Aggressive Classifier - ML, pandas, scikit-learn. 2. Created a Spam Email Classifier using Naïve Bayes and XGBoost Classifiers - ML, NumPy, seaborn. 3. Designed a Cat Image Classifier using multi-layer neural network - DL, NumPy, Matplotlib, h5py, PIL, SciPy. 4. Developed a web app to manage portfolio of stock with real-time prices using IEX API -SQLite, Flask, HTML, CSS, JS. 5. Built a terminal-run card game called Declare - Python. Education : Computer Science and Data Science Masters (Self-Learned) Major Electives: Computer Science: MIT 6.0001, MIT 6.0002, Automate the Boring Stuff with Python, Harvard CS50, Harvard CS50 - Web Development, Intro. to Algorithms, Design and Analysis of Algorithms, Software Development Lifecycle, GIT and GitHub, Flask for Python, The Python Mega Course, Data Structures, Analysis of Algorithms, The Odin Project etc. Data Science: Stanford CS229, Stanford Machine Learning (CS229A), Data Science path on Codecademy.com, Data Science and Machine Learning Bootcamp, Neural Networks and Deep Learning, Deep Learning with PyTorch: Zero to GANs, Improving Deep Neural Networks: Hyperparameter tuning, Regularization and Optimization

Shubham S.

IT Service Management Consulting developer in India (UTC+6)

Dedicated and results-oriented Engineering Manager with specialization in driving project success through strategic planning, effective team leadership, and leveraging cloud technologies to deliver scalable and resilient architectures.

Rishal R.

IT Service Management Consulting developer in India (UTC+6)

Builder, and Tinkerer with experience working in AI, Robotics, Finance, and Logistics. I specialize in converting problems to integrated solutions that go beyond demos of cool technology

srinivasarao D.

IT Service Management Consulting developer in India (UTC+6)

With over 18 years of total IT service management experience, I have worked around 8 years on ServiceNow customization, CMDB development, and ITSM, ITAM, CSM and HRSD modules. I am adept at integrating ServiceNow with other platforms, including Salesforce, to optimize business processes and enhance operational efficiency. My expertise in ServiceNow administration, configuration, and API integration positions me as a valuable asset for dynamic teams seeking to leverage technological innovations for improved service delivery.

Prateek M.

IT Service Management Consulting developer in India (UTC+6)

Experienced Software Professional with 13 years in web-based application development. Adept at problem-solving and adaptable to diverse technology environments. With a solid foundation in engineering design and a keen interest in emerging technologies, I bring valuable expertise in software engineering and system development life cycle. Skilled in migrating data processing systems to cloud-based platforms, developing microservices using Java/Spring Boot, and implementing RESTful APIs. Proficient in backend development, excels in supply chain management, mobile banking, and finance domains.

Vaidehi K.

IT Service Management Consulting developer in India (UTC+6)

Experienced Service Management Specialist with a demonstrated history of working in the financial services industry. Skilled in Statistical Data Analysis, Data Science, Data Visualization, Data Management, and Data Structures. Strong operations professional with a B.E (Computer Technology) from Mumbai University. Over 15 years experience in Data Analysis, Data Visualization, Database, Business Intelligence, Scrum Master, Software Development, Report development and Automation, Project Coordination, Service Management, Problem Management, Change Management, Client Relationship Management, Customer Care & Business Support. Recognized for strategic thinking, implementation abilities, and innovation while handling key client deliverables and providing quality results. Product owner – ITAO and CSM Coordinator."

Harish K.

IT Service Management Consulting developer in India (UTC-7)

I am a technology leader with expertise in Agile methodologies, REST APIs, and data structures. I hold certifications in AWS Solutions Architect and Developer roles, with nearly 10 years of experience in engineering management and software development.