AI Agent Creation Specialist - Part-time - NA/LATAM/EU

We are seeking a highly skilled AI Agent Creation Specialist to lead the design, development, and implementation of advanced AI agents for our innovative contact center solution. The ideal candidate will be a strategic technologist capable of transforming complex AI integration challenges into seamless, intelligent customer interaction experiences.

Technical Expertise Requirements:

The successful candidate will demonstrate deep expertise in:

• Agent Frameworks: Proficiency in platforms like Voiceflow, n8n, CrewAI etc, and other AI agent development environments
• LLM API Integration: Advanced capabilities in connecting and orchestrating AI systems, including using OpenAI Assistant API
• Third-Party Application Integration: Ability to create sophisticated AI agents that can interact with and populate external systems
• Advanced AI Methodologies: Expertise in Retrieval-Augmented Generation (RAG), prompting techniques, and multi-modal AI interactions

Core Responsibilities:

1. AI Agent Template Development
   Create flexible, industry-specific AI agent templates that:

• Support both voice and text interaction modalities
• Incorporate sophisticated feedback mechanisms for continuous response accuracy improvement
• Enable dynamic AI-human interaction handoffs
• Support deployment of advanced tools like Claude Computer Use for cross-platform data interactions

2. OpenAI Assistant API Integration
   Architect comprehensive solutions to:

• Seamlessly connect with existing customer Assistants
• Develop robust UI-based Assistant/agent creation mechanisms
• Design intelligent AI-human conversation handoff protocols
• Implement advanced tool integration within agent workflows

3. Centralized Retrieval-Augmented Generation (RAG) Architecture
   Design a comprehensive RAG system that:

• Utilizes a centralized, multi-channel customer knowledge base
• Supports personalized response generation through advanced tagging and retrieval strategies
• Enables multi-modal data interpretation, including screenshot and contextual analysis
• Facilitates intelligent information extraction and response generation

4. Internal Business Agent Development
   Create sophisticated internal AI agents to:

• Process and manage business contact interactions
• Populate and maintain comprehensive contact interaction databases
• Provide intelligent, context-aware support for internal communication processes

5. Multimedia Support Integration
   Develop advanced webchat capabilities featuring:

• Screenshot and video capture functionality
• AI-powered content detection using Vision APIs
• Automatic ticket generation in systems like Jira

Engagement Details:

• Position Type: Project-based
• Primary Focus: Strategic AI Agent Design and Implementation

This role represents a unique opportunity to shape the future of AI-powered customer support by creating intelligent, adaptive, and seamlessly integrated AI agents that transform customer interaction paradigms.