Senior Account Manager

Role Overview

Join our Client Services team as a Senior Account Manager, where you will play a pivotal role in nurturing client relationships and driving strategic growth. Your focus will be on delivering innovative solutions that align with client business goals, while collaborating closely with internal teams to ensure seamless project execution.

Responsibilities

• Develop and sustain long-term relationships with key clients, serving as a trusted advisor for their strategic needs.
• Identify and capture opportunities for organic growth within existing client engagements.
• Craft and present compelling strategies, proposals, and documentation that effectively communicate value.
• Collaborate with internal teams to ensure project deliverables meet client expectations, timelines, and budgets.
• Facilitate regular client check-ins to maintain transparency and alignment on project progress and deliverables.
• Contribute actively to strategic planning and growth initiatives for client accounts.
• Ensure projects meet both creative and business success metrics.
• Promptly and professionally address and resolve client concerns.

Required Skills

• Proven account management experience within a creative agency, professional services firm, or similar setting.
• Strong understanding of digital strategy, design, marketing, and technology.
• Excellent interpersonal and communication skills, capable of building rapport and credibility across diverse stakeholders.
• Demonstrated ability to lead and influence both internal and client teams to meet strategic objectives.
• Exceptional organizational skills with a keen attention to detail.
• Strategic mindset with the ability to develop actionable recommendations aligning with client goals.
• Ability to excel in a fast-paced, entrepreneurial environment while managing multiple priorities and deadlines.

Nice to Have

• Experience in fostering innovation within client relationships.
• Familiarity with emerging digital trends and technologies.