Full Stack Engineer (Technical Support & User Success) WW-PT

Role Overview

Join Hercules, an innovative AI-powered app builder, as a Senior Full Stack Engineer specializing in Technical Support and User Success. Your mission is to ensure seamless functionality for user applications by resolving critical bugs and enhancing user experience. You will play a pivotal role in maintaining business continuity for our clients by stepping in when AI-generated code requires expert intervention.

Responsibilities

• Technical Troubleshooting: Dive deep into user-generated codebases to identify and resolve complex bugs, ensuring applications run smoothly.
• Rapid Restoration: Deliver swift and high-quality fixes using TypeScript, React, and Node.js within the Convex.dev ecosystem.
• Direct User Engagement: Interact directly with users through email, voice, and video to understand their challenges and guide them through solutions.
• Product Feedback: Analyze patterns in AI-generated errors to provide valuable feedback to our core team, aiding in the improvement of the underlying AI model.

Required Skills

• The Stack: Demonstrated senior-level proficiency in TypeScript, React, Node.js, and Convex.dev.
• Communication: Outstanding English communication skills, with the ability to explain technical concepts clearly and effectively under pressure.
• Mindset: A problem-solving mindset with a "detective" mentality, eager to unravel complex code issues and devise elegant solutions.

Nice to Have

• While not explicitly mentioned, experience with AI and machine learning applications, as well as familiarity with app building platforms, could be advantageous.