Many tech leaders realize that to build world-class products, they need to hire world-class talent wherever they may be. But recruiting globally can seem daunting. That’s why TrueML turned to Arc to help them quickly build an engineering team working remotely in Latin America.
About TrueML
- Industry: Fintech
- Founded: 2013
- Location: Lenexa, Kansas
- Team Size: 500+
TrueML Products is a fintech software company developing products that enable intelligent, digital communication and prioritize customer experience.
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The Challenge
Cherlynne Serafino-King, the Director of Recruiting & People Programs at TrueML, started looking for remote talent in new regions outside the US & Canada. They wanted to grow their team by hiring remote engineering talent in Latin America. This would help the company save money and work more efficiently.
Obstacles faced before partnering with Arc
High costs and slow hiring via traditional recruiting
The TrueML team realized that recruiting only local talent was costly and time-consuming. Overwhelmed by these challenges, they sought a quicker, more cost-effective way to hire top tech talent. Their goal was to use their resources more efficiently and speed up product development and growth initiatives.
Latin American market knowledge gap
Having traditionally focused on U.S. hiring, the TrueML team was now eager to explore the Latin American job market but felt uncertain about where to begin. Their goal was to identify the best countries for recruiting top tech talent that met their quality and budget expectations.
Global hiring complexities
The TrueML team, unfamiliar with local hiring laws, requirements, and cultural differences, feared these might hinder their success in Latin America. They sought expert guidance to navigate these challenges effectively.
Stakeholder buy-in concerns
It was crucial for all stakeholders in the team, including the recruiting team, the CTO, and team leaders, to agree with the plan and stay informed throughout the process.
TrueML needed help with their global hiring strategy, so they turned to Arc.
Explore further: Browse Arc’s hiring case studies
The Solution
Because TrueML was unfamiliar with the local market recruiting in LatAm and did not want to set up a local entity, they looked to us at Arc for help hiring remote talent. Our team of local experts in Latin America knew a lot about the market and specific country details. This helped the TrueML team gain the confidence they needed to hire remote engineers and product managers.
Here’s how Arc made global hiring easy
Help from local recruiting experts
Our expert recruiters in Latin America had a deep understanding of the technical and cultural nuances of hiring in the region. They worked closely with TrueML to develop hiring strategies tailored to the needs of target countries like Argentina and Mexico.
Broad access to vetted global talent
Arc provides access to a broad range of fully vetted developers and specialists across multiple disciplines, helping TrueML build a diverse team. Our Employer of Record (EOR) partners manage all legal and payroll details, eliminating the need for TrueML to establish local offices in the countries they hire from.
View candidates upfront at no cost + transparent pricing
TrueML could post jobs and view candidate profiles upfront at no additional cost, helping them identify the best countries to recruit from based on available talent. Our pricing was clear and adaptable, meeting TrueML’s budget and hiring requirements while maintaining affordability and high quality.
User-friendly platform
The platform was easy to use and provides unlimited seats without extra fees, ensuring the full team stays involved. Arc is also fully integrated with Applicant Tracking Systems (ATS), including Lever and Greenhouse, streamlining the entire hiring process.
These benefits helped TrueML build a global engineering team with ease, aligning with their strategic recruiting goals.
The Results
With Arc’s help, TrueML hired 20 software engineers and product managers in Argentina and Mexico within a few months of the collaboration.
Outcomes of working together with Arc
Built a strong remote engineering team outside the U.S.
Arc assisted TrueML in identifying Argentina and Mexico as the best countries to recruit top engineering talent, successfully filling 50% of the open technical positions together. This collaboration significantly reduced operational costs while increasing headcount in the first year.
Cut hiring time by 30%
TrueML reportedly spent thirty percent less time recruiting, vetting, and hiring candidates compared to their internal efforts, helping Cherylnne and her team meet deadlines and reduce hiring stress.
Established an efficient global hiring process
By working with Arc to hire talent globally, TrueML was able to speed up its recruiting and find better candidates, making the whole process more efficient.
“The Arc team consists of a great group of technical sourcers and recruiters. We appreciated their ability to adjust based on feedback and their proactive communications,” said Cherlynne Serafino-King, the Director of Recruiting & People Programs at TrueML.
Closing Thoughts
TrueML strategically built an engineering team in Latin America to access skilled, affordable talent and benefit from convenient time zones for collaboration. Their success in recruiting a strong remote team shows how crucial good partnerships and local expertise are when entering new markets. “The Arc team proved to be a great partner,” Cherlynne Serafino-King added. This collaboration not only led to significant cost savings but also set new standards for their global talent acquisition.
Don’t limit your hiring to just one geography. Global talent platforms like Arc can you help you build world-class teams, faster.
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