Personal details
Claymation M.
Summary
As an accomplished Social Media, Digital Marketing & Customer Service specialist, my professional journey has been dedicated to orchestrating impactful multimedia digital experiences, elevating brand presence across diverse social media platforms & creating engaging digital marketing campaigns. I bring an in-depth understanding of photographic/video/audio hardware/software, current social media trends, user dynamics & a strategic approach to digital marketing within all relevant social media platforms. I’ve successfully curated & executed dynamic social media campaigns, leveraging platforms such as Facebook, X, Instagram, YouTube, Threads, TikTok, LinkedIn, etc. My expertise extends beyond mere content creation; I specialize in crafting compelling narratives that resonate with target audiences, driving engagement and fostering brand loyalty. I’m proficient with on-premise & cloud-based CRM tools like BuzzFeed, MOZ, Google Trends/Analytics, Hootsuite, Meltwater, etc. I have consistently achieved positive & measurable results by cultivating a robust online community while navigating the intricacies of email campaigns through platforms like MailChimp, Constant Contact, & Leadpages. I have demonstrated a keen ability to enhance brand visibility & drive patronage. My skills go beyond the digital landscape, encompassing multimedia photography, video/audio production, & editing. Adept in Microsoft Office and Google Suite, I type at 70 WPM with 100% accuracy. Exceptional customer service is not just a skill but a commitment, evident in my interactions whether in-person, through chat, text, or phone. In my pursuit of excellence, I have embraced the cutting-edge realm of A.I. to streamline production workflows, enhance advertising strategies, and optimize campaign performances using the power of ChatGPT as an excellent multimedia A.I. Prompt Engineer. In summary, my passion for social media and digital marketing, coupled with my proven expertise, positions me as a valuable asset ready to contribute to the success of your digital media team. I am enthusiastic about the opportunity to bring innovation, strategic thinking, & a wealth of experience to a new role in the dynamic landscape of social/multimedia & digital marketing.
Work Experience
Verizon ACP | NYC 2019 - Present
Developed & implemented multiple social media ad campaigns, aligning with the Affordable Connectivity Program (ACP).
Advanced from Account Executive to Corporate Trainer, spearheading a 5 members team consistently achieving 2K+ of sale profits per-week.
Performed excellent face-to-face marketing & customer service skills for various campaigns, including charities, cell phones, tablets, & Internet/Cable packages.
Advanced research and analytical skills with a proven track record of delivering positive results
Efficiently managed daily operations of a medical wellness office, ensuring smooth workflow & optimal patient experiences. Managing point of contact for staff, patients & vendors resolving inquiries & concerns promptly.
Created engaging social media posts (Facebook, Instagram, TikTok, X, LinkedIn, & Threads), marketing campaigns, mass emails (Mailchimp), copy articles, videos, podcasts, live zooms, & print collateral to enhance the brand’s visibility & engagements. My efforts created a 20% increase of out-of-network patients.
Managed medical billing processes: Copayments, insurance claims submission, & past due invoices. Provided exceptional customer service, addressing inquiries, scheduling appointments, & resolving issues with empathy & professionalism.
Developed multiple websites, improving SEO, & created A.I. chat bots to help with potential patient concerns.