Personal details

Misscha C. - Remote administrative assistant

Misscha C.

Based in: đŸ‡”đŸ‡· Puerto Rico
Timezone: Eastern Time (US & Canada) (UTC-4)
Available to work these hours in your timezone: 10 AM - 5 PM
Time displayed in your browser timezone: Africa/Abidjan (+00:00)

About

Detail-oriented and tech-savvy professional with strong written and verbal communication skills in English, along with past experience assisting Spanish-speaking clients. Experienced in administrative support, data management, and problem-solving, with a keen ability to handle large volumes of information efficiently. Highly organized and analytical, capable of working independently in remote environments while maintaining accuracy. Proficient in a variety of software tools and a fast, accurate typist. Seeking a remote role in administrative assistance, data entry, transcription, or content moderation.

Work Experience

Tier 3 Customer Service Representative
Answernet | Sep 2014 - Jul 2015
Problem solving
Customer Care
Order handling
  • Handled inquiries and processed reservations with high accuracy.
  • Maintained quality standards for order processing and documentation.
  • Applied problem-solving skills to efficiently resolve customer issues.Location: Orlando, Florida, United States
Technical Support Representative
Teleperformance | Feb 2013 - Jul 2013
Troubleshooting
Technical Support
Customer Care
  • Provided troubleshooting support for software and hardware issues.
  • Maintained detailed client records and case logs for follow-up actions.
  • Assisted customers in both English and Spanish, ensuring clarity and accuracy.Location: Boca Raton, Florida, United States

Projects

Building my Portfolio Website
Project management
Troubleshooting
Research
HTML5/CSS3
Problem solving
Website Management
Adaptability
Designed and built a personal portfolio website to showcase my skills, experience, and services. Focused on user-friendly navigation, clear content organization, and a streamlined layout. Implemented custom styling and functionality to enhance presentation and accessibility. Managed domain setup, hosting, and troubleshooting to ensure a smooth deployment. This project strengthened my expertise in website management, content structuring, and problem-solving.

Education

Commonwealth of Puerto Rico Department of Education
High school diploma・General Studies
Oct 2007 - Oct 2007

Certifications & Awards

Typing Skill Certificate
Typing Institute of America (TypingWeb) | Feb 2012
Microsoft Office Specialist
Microsoft | Aug 2011
By using Arc, you agree to our Cookie Policy.
By using Arc, you agree to our Cookie Policy.