Donijor B.

Experienced ServiceNow Developer & IT Solutions Architect with a demonstrated history of working in the Enterprise Software Industry.

• Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalogs, Access Controls, Workflow, Reporting, User Administration and Integration with Web Services.
• Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow.
• Expertise on various ServiceNow customizations as per client's requirement.
• Experience in configuring the SLAs for various ITIL processes as per the client requirements.
• Experience on working with CMDB, Discovery and LDAP Server.
• Experience in configuring Email notifications in ServiceNow, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events and working with Applications and Modules.
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks.
• Experience working in ServiceNow versions Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York.
• Experience in loading and migrating data between various environments in ServiceNow using Import Sets, Update Sets.
• Excellent experience with web development technologies JavaScript, Angular, HTML, CSS, AJAX.
• Experience in data modeling, database design, SQL and PL/SQL Programming.
• Good understanding of Helpdesk / Service Desk and hands-on experience of employee Self-service Portal (SSP) customizations.
• Strong knowledge in all phases of Software Development Life Cycle (SDLC) for enterprise applications and in various software development practices like Waterfall, Agile.