Senior Software Engineer
DeepSupportDesk | Mar 2019 - Present
Node.js
MongoDB
Angular
Firebase
React
Express.js
Angular 2
R&D and development of DeepNPS module.
R&D and implementation of support analytics.
Creation and management of a valid support channel.
Work on the chatbot for enhancing the customer experience.
Designed and coded application in an agile environment utilizing a test-driven development approach.
R&D on AI-based Chatbot – Data Analysis and development.
Senior Software Engineer
Bestel | Jun 2014 - Feb 2019
HTML/CSS
MySQL
WPF (Windows Presentation Foundation)
WinForms
JavaScript
Microsoft SQL Server
ASP.NET MVC
R&D and implementation of technical challenges in an application (e.g Automation of Support via ChatBot, ActiveX substitute for scanning and printing, automation of customer onboarding process and data migration)
Designed and coded applications in an agile environment utilizing a test-driven development approach
Created and maintained project schedule, risk analysis, and technical documentation and acted as a liaison between business analysis, QA, development team and client training team.
Defining & implementing processes and best practices for continuous improvement of the team’s output.
Training for newly onboarding clients as well as resources.
Technical support for the clients.