Personal details

Zartashea M. - Remote

Zartashea M.

Timezone: Karachi (UTC+5)

Summary

Results-driven software expert with 4+ years’ experience developing robust code for high-volume businesses. Automated the data migration for ESW Capital’s Central Support division and reduced the migration time by 80% and errors by 99%. Also worked on automation of Customer on-boarding for Bestel to be able to make the customer live in 24 hours. Won Employee of the month twice for fast-paced development and efficient problem-solving skills. A born leader with the ability to lead teams to process and manage large volumes without compromising service or quality.

Work Experience

Senior Software Engineer
DeepSupportDesk | Mar 2019 - Present
Node.js
MongoDB
Angular
Firebase
React
Express.js
Angular 2
R&D and development of DeepNPS module. R&D and implementation of support analytics. Creation and management of a valid support channel. Work on the chatbot for enhancing the customer experience. Designed and coded application in an agile environment utilizing a test-driven development approach. R&D on AI-based Chatbot – Data Analysis and development.
Senior Software Engineer
Bestel | Jun 2014 - Feb 2019
HTML/CSS
MySQL
WPF (Windows Presentation Foundation)
WinForms
JavaScript
Microsoft SQL Server
ASP.NET MVC
R&D and implementation of technical challenges in an application (e.g Automation of Support via ChatBot, ActiveX substitute for scanning and printing, automation of customer onboarding process and data migration) Designed and coded applications in an agile environment utilizing a test-driven development approach Created and maintained project schedule, risk analysis, and technical documentation and acted as a liaison between business analysis, QA, development team and client training team. Defining & implementing processes and best practices for continuous improvement of the team’s output. Training for newly onboarding clients as well as resources. Technical support for the clients.