Ramya R.

- Lead and developed the entire Knowledgebase documentation project from scratch (Planning and execution) by collaborating closely with Product Managers and R & D teams overseas. (Tools: Confluence and Jira) - API testing and documentation using REST API, JSON, and published on Confluence integrated with Jira and POC done on Swagger. - Written Hardware Documentation, specifications, and QA documents for the product. - Written dynamic documentation and published release notes, How-To, and FAQ sections on Confluence-wiki (accessible online). The Knowledgebase Documentation project yielded a 35% rise in customer satisfaction and ROI in the last fiscal year. - Additionally, responsible for defining requirements and QA processes (Test plans, Test cases, RTM). - Manually tested the pilot software (MCS) capturing major defects before product release, and API automation using RestAssured.

- Lead and Responsible for defining requirements and QA processes (Test plans, Test cases, RTM). - Manually tested the pilot software (MCS) capturing major defects before product release. - Highly responsible for converting manual test cases into automation test scripts. - Collaborating closely with Product Managers and R & D teams for user guides and document development from scratch. - API testing and documentation using REST API, JSON, and published on Confluence integrated with Jira. - Leading the QA project has yielded 20% increased test coverage. QA and product Documentation project yielded a 35% rise in customer satisfaction in the last fiscal year.