Personal details
Lance S.
Based in: 🇺🇸 United States
Timezone: Eastern Time (US & Canada) (UTC-4)
About
Experienced Product Manager with a strong background in SaaS and Fintech, skilled in leading cross-functional teams to deliver user-centric, data-driven digital solutions. Proven track record of managing full product lifecycles—from discovery and roadmap planning to development, launch, and iteration. Adept at translating complex business needs into clear technical requirements, optimizing onboarding and engagement, and aligning stakeholders through Agile practices. Proficient in tools like JIRA, Power BI, Google Analytics, and CRM platforms such as Salesforce and HubSpot. Known for balancing strategic thinking with execution, and for driving high-impact outcomes in fast-paced environments.
Work Experience
Product Manager
ADP | Sep 2024 - Sep 2024
Jira
Storytelling
QA
Backlog management
Sprint management
- Own product delivery for the sales side of ADP’s benefits platform, leading backlog prioritization, sprint planning, story refinement, QA, and stakeholder demos to deliver high-impact functionality.
- Successfully launched a new Pet Insurance benefit, collaborating directly with the provider and internal stakeholders to confirm requirements, align on timelines, and lead weekly implementation health checks through to go-live in production.
- Led a 3-month initiative to sunset a legacy site matching tool, enhancing a more robust platform by closing feature gaps; the successful transition resulted in a 30% reduction in customer support calls and support tickets related to site selection.
- Partner with sales specialists, business analysts, and implementation consultants to identify platform gaps and translate them into actionable features and user stories within JIRA.
- Drive annual product discovery and roadmap planning efforts, crafting detailed project briefs that outline objectives, stakeholders, timelines, and measurable KPIs for each initiative.
- Perform in-depth QA across the full benefits portal—including enrollment flows, sales tools, and client-facing dashboards—to proactively surface bugs and usability issues.
- Collaborate with adjacent development teams to resolve dependencies, align on deployment timelines, and mitigate downstream impacts of upcoming releases.
Product Owner
PlanSource | Nov 2019 - Sep 2024
API
Scrum
Sprint management
Backlog grooming
Facilitating agile ceremonies
- Led two cross-functional development teams simultaneously: one focused on external API and carrier integrations, and the other on enhancing the employee-facing enrollment experience on the core benefits platform.
- Spearheaded the design and launch of a new API configuration tool, enabling client administrators to customize plan data, employee groupings, and attribute mappings for carrier integrations—significantly improving flexibility and reducing manual intervention.
- Delivered a guided implementation wizard to streamline client onboarding, replacing a complex legacy configuration tool with a modern, user-friendly interface; this enhancement reduced setup time for implementation teams by 50%.
- Translated business needs into actionable user stories, supported development with research spikes, and led end-to-end QA and testing for all new features and platform improvements.
- Managed all agile ceremonies for both teams, including backlog grooming, sprint planning, and standups, while coordinating closely with leadership to ensure alignment with strategic goals.
- Communicated development progress, release readiness, and feature impact through stakeholder demos, written updates, and structured sprint reviews. This includes creating internal and external release documentation for every product launch, ensuring smooth adoption and cross-team visibility across the organization and partner network.
- Operated in hybrid environments leveraging Agile, Scrum, Kanban, and Waterfall practices across different portfolios and project scopes.
Education
Valencia Community College
A.A.・General Studies
Aug 2012 - May 2015