Personal details
Lance S.
Based in: 🇺🇸 United States
Timezone: Eastern Time (US & Canada) (UTC-4)
About
Experienced Product Manager with a strong background in SaaS and Fintech, skilled in leading cross-functional teams to deliver user-centric, data-driven digital solutions. Proven track record of managing full product lifecycles—from discovery and roadmap planning to development, launch, and iteration. Adept at translating complex business needs into clear technical requirements, optimizing onboarding and engagement, and aligning stakeholders through Agile practices. Proficient in tools like JIRA, Power BI, Google Analytics, and CRM platforms such as Salesforce and HubSpot. Known for balancing strategic thinking with execution, and for driving high-impact outcomes in fast-paced environments.
Work Experience
Senior Product Manager
The MX Group | Jul 2025 - Jan 2026
Project management
Strategy
Data analytics
Stakeholder management
Prioritization
Product-market fit
Technical Product Management
Product lifecycle management
- Daily collaboration with stakeholders that are aligned with a major collectibles platform to define product requirements, assess urgent defects, and prioritize the roadmap across internal development, engineering, and QA teams using Agile and Scrum methodologies.
- Deliver structured UAT guides before every product launch and site patch, coordinating improvements based on client feedback during the UAT cycle.
- Smoke testing against new products, infrastructure changes, marketing updates, and maintenance items alongside the QA team to ensure high-quality site performance for desktop and mobile sites. Implemented a large suite of infrastructure and security updates to the client's platform to bring the site current with Chinese website regulations.
- Managed a migration from SFMC to Klaviyo to support the client's need for advanced AI-driven marketing automation.
- Led an initiative to convert fillable PDF submission forms to streamlined web-based submissions for Strapi and legacy websites across all the site's verticals.
- Oversaw major enhancements to the client's existing comics population report that catalogs all comics that have been professionally graded by the client themselves. Enhancements include new pages that show grades based on whether the comic was signed, as well as page quality, and introduced new grade filters for the charts on these pages.
- Integrated a third-party chat widget to the site to improve customer engagement and reduce response times.
- Manage maintenance backlog and prioritize urgent bug fixes in response to user testing and feedback in bothproduction and staging environments.
Product Manager
ADP | Sep 2024 - Sep 2024
Jira
Storytelling
QA
Backlog management
Sprint management
- Own product delivery for the sales side of ADP’s benefits platform, leading backlog prioritization, sprint planning, story refinement, QA, and stakeholder demos to deliver high-impact functionality.
- Successfully launched a new Pet Insurance benefit, collaborating directly with the provider and internal stakeholders to confirm requirements, align on timelines, and lead weekly implementation health checks through to go-live in production.
- Led a 3-month initiative to sunset a legacy site matching tool, enhancing a more robust platform by closing feature gaps; the successful transition resulted in a 30% reduction in customer support calls and support tickets related to site selection.
- Partner with sales specialists, business analysts, and implementation consultants to identify platform gaps and translate them into actionable features and user stories within JIRA.
- Drive annual product discovery and roadmap planning efforts, crafting detailed project briefs that outline objectives, stakeholders, timelines, and measurable KPIs for each initiative.
- Perform in-depth QA across the full benefits portal—including enrollment flows, sales tools, and client-facing dashboards—to proactively surface bugs and usability issues.
- Collaborate with adjacent development teams to resolve dependencies, align on deployment timelines, and mitigate downstream impacts of upcoming releases.
Education
Valencia Community College
A.A.・General Studies
Aug 2012 - May 2015
Certifications & Awards
Arc Certified Remote Designer
Arc Certified Remote Marketer