Personal details

Chandra W. - Remote paid acquisition specialist

Chandra W.

Based in: đŸ‡źđŸ‡© Indonesia
Timezone: Jakarta (UTC+7)

About

Digital growth specialist with 10+ years of experience identifying and unlocking revenue bottlenecks through funnel analysis, experimentation, and cross-functional execution. I work at the intersection of marketing, product, and data to diagnose why growth stalls, design testable hypotheses, and turn insights into decisions that improve conversion, lead quality, and revenue efficiency.

Work Experience

Digital Marketing & Experience Manager
PT Avrist Assurance | Jul 2021 - Jul 2025
Facebook advertising
Social media marketing
Content strategy
Brand strategy
Social media strategy

Responsibilities:

  1. Managed and optimized paid media campaigns across Meta Ads and digital acquisition channels.
  2. Owned end-to-end acquisition funnel, from traffic generation to lead conversion.
  3. Conducted A/B testing on audience targeting, creatives, and landing pages to improve campaign performance.
  4. Collaborated with product, UX, and IT teams to improve conversion tracking and landing page performance.

Key Achievements:

  • Improved landing page performance, contributing to a 20% reduction in bounce rate and more stable conversion performance.
  • Built and enforced a lead quality evaluation framework that shifted focus from volume-driven acquisition to downstream business impact.
  • Optimized acquisition funnel and targeting strategy, improving lead quality and reducing inefficient ad spend.
  • Introduced decision-oriented performance reporting that improved leadership clarity on growth bottlenecks and investment priorities.
Digital Strategy Executive
PT AIA FINANCIAL | Jun 2017 - Dec 2020
Facebook advertising
Social media marketing
Google ads
Brand strategy
Social media strategy

Responsibilities:

  1. Analyzed customer acquisition and conversion journeys to identify structural bottlenecks limiting scalable growth.
  2. Recommended specific funnel, messaging, and execution changes based on performance patterns and observed trade-offs.
  3. Supported digital transformation initiatives by documenting which decisions worked, which failed, and why, creating reusable internal learning.
  4. Managed and supported paid media campaigns across Google Ads and Meta Ads platforms.
  5. Monitored and analyzed campaign performance (CTR, CPC, conversion rate) to identify optimization opportunities.
  6. Conducted audience analysis and campaign adjustments to improve lead generation performance.

Key Achievements:

  • Improved lead quality by optimizing campaign targeting and aligning messaging with user intent.
  • Identified performance gaps between ads and landing experience, leading to improved conversion outcomes.

Projects

Lead Quality Optimization via Intent-Based Funnel (AIA 10X Campaign)
2020
Facebook advertising
Performance Testing
A/B testing
Conversion tracking
Performance Optimization
User journey mapping
Lead generation
Instagram Strategies
Funnel optimization
Customer journey optimization
Customer experience optimization
Initiated and led a performance marketing experiment to solve low lead quality issues in AIA’s “AIA 10X Lebih Baik” campaign by redesigning the acquisition funnel from volume-based to intent-based. Developed and tested a multi-step funnel using Instagram Ads and WhatsApp qualification, where users were required to explicitly confirm interest before being connected to an agent. This introduced early-stage friction to filter low-intent leads. Worked closely with the media agency while also guiding targeting strategy (including geo-targeting), funnel structure, and optimization approach to ensure alignment with conversion objectives. The campaign generated over 1.6M impressions and delivered a 15.5x revenue-to-ad-spend ratio, with a 76% closing rate from qualified leads. Compared to the previous lead form approach, this funnel significantly improved lead quality, increased agent productivity, and reduced inefficient customer acquisition cost. This project highlights the impact of intent-based funnel design in improving downstream conversion and overall revenue efficiency.

Education

London School of Public Relation
Master's degree・Marketing Communication
Jul 2010 - Jul 2012
London School of Public Relation
Bachelor's degree・Communication Studies
Jul 2007 - Jul 2011