Senior Frontend Engineer

Job Description

As a Senior Frontend Engineer at Zendesk AI Agents (Ultimate) you'll play a key role in shaping and building our backend, collaborating closely with our Product Manager, AI and Machine Learning Engineers / Scientists, Backend developers, and the broader tech team to deliver groundbreaking features focused on speed and reliability, all while keeping a strong focus on user experience.

The Agentic tribe is revolutionizing the chatbot landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. Gen3 is not your typical chatbot; it's a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.

As an engineer on our team, you'll be at the forefront of this exciting technology, contributing to a product that's redefining how businesses and users interact. You will have full responsibility to build, test, and iterate rapidly to bring high-quality AI products to our massive user base at an unparalleled scale.

Join us in revolutionizing the chatbot/agent landscape and be part of a team that's shaping the future of AI interactions. Neat architecture and good software engineering practices are your guiding principles, as you believe that excellent user experience is best built over a solid codebase.

Your Responsibilities

• Maintain and develop the Zendesk AI Agents platform using TypeScript, React and other state-of-the-art libraries.
• Proactively suggest and pursue improvements on our codebase and architecture, from code-changes and testing to CI/CD and deployment.
• Contribute to modularisation and to scalable architecture solutions to both new and existing components.
• Build user-friendly frontend applications that help our clients to design conversations and automate workflows.
• Work closely with other members of the development team to ensure new product features are built stable and intuitive.
• Learn and experiment with new tools and technologies aiming to develop new product features, improve UX, and reduce code complexity.
• Stay up to date on industry trends, helping drive Ultimate to innovate.

Who you are

We’re looking for a communicative, experienced engineer with a product mindset who takes pride in producing slick applications which are easy and fun to use, built upon logical, simple and effective solutions to complex issues.

• You feel confident with the Web Standards and the inner workings of the browser and the internet.
• Writing tests for your code is a regular practice for you, you encourage a testing culture in your team and supervise it if necessary.
• You have excellent programming skills in TypeScript and in React or similar tools (Angular, Vue, etc’).
• Server side, infrastructure and micro-frontends experience is a plus!
• You know how to approach performance bottlenecks and have the ability to come up with realistic solutions.
• You care deeply about engineering practices, as well as the end-user and your team.
• You love your job, you enjoy mentoring and enabling others and you know how to ask for help when you need it.
• You understand feedback as a tool for growth and utilize it to grow and encourage growth in others.
• You are curious and continuously learning new things that can add value to your job.
• You are a positive, proactive team player, have strong communication skills and high proficiency in English.

How do we measure success in this position?

• You contribute to the overall architecture and performance of our frontend application.
• You ship features with your team that solve real customer problems.
• You influence your team’s product direction with your ideas.

What we offer

• Full ownership of the projects you work on.
• Team of passionate people who love what they do.
• Exciting projects, ability to implement your own ideas and improvements.
• Opportunity to learn and grow.
• and everything you need to be effective and maintain work-life balance:
• Flexible working hours.
• Hybrid work environment (We encourage you to work one day per week from our beautiful Krakow office)
• Professional development funds.
• Choice of your laptop and other equipment.
• Premium Medical Insurance as well as Private Life Assurance.
• KUP Tax discount.
• Annual and Long-Term Bonuses.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.