QA/Support Engineer

QA/Support Engineer

São Paulo

Customer Success /

Full-time /

Remote

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About Us

Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.

We’re looking for a QA/Support Engineer to join our team. This role sits at the intersection of quality assurance, technical support, and customer communication. It’s ideal for someone with strong attention to detail, a solid technical foundation, and a knack for solving problems proactively and collaboratively.

We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.

What You’ll Do

• Reproduce, verify, and document bugs reported by users or internal teams.
• Work closely with Salesforce workflows and help identify edge cases or configuration issues.
• Communicate with customers to gather details about problems, confirm fixes, and ensure a smooth support experience.
• Write clear, structured bug reports and collaborate with engineers to prioritize and resolve issues.
• Assist in manual regression testing and light scripting where applicable.
• Contribute to improving internal documentation and QA processes.

What You Need

• Experience in Salesforce will be a huge advantage.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• 2+ years of experience in QA testing and/or technical customer support.
• Strong understanding of software testing principles, methodologies, and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English, especially written, for reporting bugs and handling customer interactions.
• Technical mindset - You understand how web applications work and can investigate issues methodically.

Why Join Us

• Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.
• Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.
• Competitive compensation and equity plan.
• Fast-moving, flat org structure with real product-market fit and big ambitions.

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