Suger

QA/Support Engineer
-------------------

São Paulo

Customer Success /

Full-time /

Remote

[Apply for this job](https://jobs.lever.co/suger/eb5614cf-e2a8-4295-bef3-bbb12fcaa8bd/apply)

**About Us**

  

Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta. 

  

We’re looking for a **QA/Support Engineer** to join our team. This role sits at the intersection of **quality assurance, technical support, and customer communication**. It’s ideal for someone with strong attention to detail, a solid technical foundation, and a knack for solving problems proactively and collaboratively.

  

We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.

### What You’ll Do

*   Reproduce, verify, and document bugs reported by users or internal teams.
*   Work closely with **Salesforce** workflows and help identify edge cases or configuration issues.
*   Communicate with customers to gather details about problems, confirm fixes, and ensure a smooth support experience.
*   Write **clear, structured bug reports** and collaborate with engineers to prioritize and resolve issues.
*   Assist in manual regression testing and light scripting where applicable.
*   Contribute to improving internal documentation and QA processes.

### What You Need

*   Experience in Salesforce will be a huge advantage.
*   Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
*   2+ years of experience in QA testing and/or technical customer support.
*   Strong understanding of software testing principles, methodologies, and best practices.
*   Excellent problem-solving skills and attention to detail.
*   Strong communication skills in English, especially written, for reporting bugs and handling customer interactions.
*   Technical mindset - You understand how web applications work and can investigate issues methodically.

### Why Join Us

*   Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.
*   Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.
*   Competitive compensation and equity plan.
*   Fast-moving, flat org structure with real product-market fit and big ambitions.

[Apply for this job](https://jobs.lever.co/suger/eb5614cf-e2a8-4295-bef3-bbb12fcaa8bd/apply)

Testing

Support

Salesforce

Amazon

Cloud

Azure

Software Development

Communications

Technical Support

Scripting language

Project documentation

Web Development

Testing techniques

Web Servers

Bugzilla

Regression testing

Customer Care

Problem solving

Team collaboration

B2B marketing

Cloud Services

Technical Architecture

Server Configuration

QA/Support Engineer