Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer: Python

Department & Team: Conversational AI - Natural Language Understanding

Location: We are open to this person working hybrid from our office in Galway or remote within Ireland

Summary:

An exciting opportunity to work and make meaningful contribution to cutting edge conversational ai systems including bots and copilots. Leveraging the latest technologies in ML/NLP including integrations with latest LLM technologies.

The team you will join is the heartbeat of language understanding in our chat bot and agent copilot products. In a micro services architecture, we leverage the latest technologies both traditional ML/NLU/NP methodologies and more modern generative AI to power these products for Genesys. As a member of the team, you will be adding new features to these micro services allowing Genesys to be leader in self-service automation and agentic AI

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to).

Core contributor to feature road map, with high quality code contributions, working efficiently using latest technologies.
High degree of experience with Python, closely monitoring changes in the community and recommending new libraries and concepts to team and leadership.
Building and maintaining high throughput RESTful APIs.
Excellent communication skills, particularly in technical conversations, ability to explain complex technical concepts to stakeholders.
Team player: Ability to row in behind ideas and concepts from more senior team members, mentoring junior engineers. Peer reviewing other engineers code contribution with an attention to detail and clear communication.

Minimum Requirements:

4+ years of relevant experience
High degree of understanding of Python.
Demonstrated skills building highly available RESTful APIs.
Demonstrated work within a high performing engineering team as a key technical contributor.

Bonus Requirements:

Experience with Cloud Services such as AWS.
Experience with of NLU/NLP or other ML concepts.
Fine-tuning foundational models, prompt engineering for LLMs.

Our Benefits:

Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

_Please note that recruiters will never ask for sensitive personal or financial information during the application phase.