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Genesys news and updates
Sitel Corp. partnered with Genesys on Dec 7th 22'.
Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, announced today its strategic partnership with Genesys®, a global cloud leader in customer experience orchestration, to support brands in accelerating their digital transformation journey.
Dec 7, 2022 | martechseries.comLumen Technologies Australia Pty partners with Genesys
The new service is the result of Lumen's expanded partnership with Genesys®, the global cloud leader in experience orchestration and one of the world's premier contact center technology providers.
Dec 7, 2022 | prnewswire.comGenesys hires Deepa
Deepa joins Genesys from PayPal where she helped define, shape, and mature its platform solutions.
Nov 29, 2022 | cxotoday.comGenesys hires Sarah Caputo as chief operations officer
Raffetto Herman Strategic Communications brings on Bonnie McLaughlin as VP, public sector, working out of its DC office... Genesys, which provides cloud, digital and AI technologies, hires Barbara Holzapfel as CMO... Envisionit, a digital marketing shop that works with fintech, destination and CPG brands, appoints Sarah Caputo as chief operations officer.
Nov 28, 2022 | odwyerpr.comHinduja Global Solutions Limited partnered with Genesys on Nov 22nd 22'.
Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in consumer engagement, digital customer experiences (CX), and business process management (BPM), today announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration.
Nov 22, 2022 | prnewswire.comGenesys hired Deepa Madhavan on Nov 21st 22'.
Genesys®, a global cloud leader in customer experience orchestration, today announced the appointment of Deepa Madhavan as the India Country...
Nov 21, 2022 | medianews4u.comGenesys launches end-of-life timeline for the platform
Genesys haven’t announced an end-of-life timeline for the platform; in fact, Genesys still offer Genesys Engage on-premises subscriptions to new and existing customers.
Nov 20, 2022 | genesys.comGenesys launched end-of-sale and -support dates for PureConnect on Oct 11th 22'.
Earlier this year, Genesys announced end-of-sale and -support dates for PureConnect.
Oct 11, 2022 | nojitter.comGenesys partners with Bentley Systems, Incorporated
Previously, Genesys collaborated with Bentley to successfully pilot an earlier digital twin solution that enabled smart inventory management of telecom infrastructure using Bentley’s OpenTower iQ software.
Sep 29, 2022 | techplusmedia.comGenesys partners with Bentley Systems
Genesys International collaborates with Bentley Systems to provide 3D mapping capabilities for major cities across India.
Sep 29, 2022 | thehindubusinessline.comGenesys launched Genesys Cloud AI Experience on Sep 29th 22'.
Genesys ®, a global cloud leader in experience orchestration, today introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated experience innovation powered by smarter personalization, automation and prediction.
Sep 28, 2022 | cxotoday.comDeliberate Gmbh partnered with Genesys on Aug 2nd 22'.
Deliberate GmbH is proud to partner with Genesys ― which was recently named a CCaaS Leader for the 8th year in a row in the Gartner Magic Quadrant.
Sep 2, 2022 | deliberate.deGenesys recognized as Leader
Get the full report and see why Genesys is positioned as a Leader.
Aug 25, 2022 | genesys.comGenesys recognized as Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service 1
Genesys ®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service 1, for its ability to execute and completeness of vision.
Aug 25, 2022 | prnewswire.comCallMiner, Inc. integrates with Genesys
CallMiner, a provider of conversation intelligence solutions, has integrated with Genesys Cloud CX and Amazon Connect, enabling organisations to gain access to real-time analytics within existing or future contact centre-as-a-service (CCaaS) deployments.
Aug 24, 2022 | martechvibe.comGenesys hires Kim Duncan as partner account director for New Zealand
Customer experience systems vendor Genesys has appointed Kim Duncan as partner account director for New Zealand.
Aug 21, 2022 | reseller.co.nzBandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud
First Duet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility, easier integrations and global scale with market leader Genesys
Jan 26, 2022 | Yahoo FinanceBarry O'Sullivan Departs Genesys After Building Digital and AI Foundation
Genesys®, a global cloud leader in customer experience orchestration, today announced that Barry O'Sullivan, GM and Executive Vice President, will be departing the company after completing the foundation work for its Digital and AI business.
Jan 19, 2022 | PR NewswireGenesys picks investment banks for U.S. IPO - source
The private equity owners of enterprise-software maker Genesys have chosen underwriters for a U.S. initial public offering (IPO), a person familiar with the matter told Reuters on Friday.
Jan 15, 2022 | ReutersGenesys launches unique innovative solution
To greatly improve and enhance the call center employee experience, Thrive and Genesys are jointly introducing a unique innovative solution that enables organizations to embed well-being tools directly in the workflow, so workers can de-stress, reset and recharge in real time.
Jan 1, 2022 | latestnigeriannews.comVoximplant, Inc. identified as competitor of Genesys
Voximplant Kit competes with companies such as Genesys, Avaya, and Talkdesk.
Jan 1, 2022 | startuptofollow.comPindrop Security, Inc. partnered with Genesys on Jan 1st 22'.
Pindrop partnered with Five9 and Genesys in January to offer its technology to their contact centers, in collaboration with Nuance.
Jan 1, 2022 | biometricupdate.comGenesys partners with Harvard Business Report
Genesys partnered with Harvard Business Review (HBR) Analytic Services to create a new global survey of 438 senior executives worldwide.
Jan 1, 2022 | genesys.comHexaware Technologies Limited partnered with Genesys on Mar 31st 22'.
Hexaware Technologies, a leading global IT consulting and digital solutions provider, today announced its partnership with Genesys®, a global cloud leader in customer experience orchestration to help organizations replace their existing premise-based customer experience solutions with a future-ready digital platform that consistently delivers exceptional customer experiences.
Jan 1, 2022 | prnewswire.comSalesforce.com, Inc. partners with Genesys
Salesforce has also struck new Service Cloud partnerships with Google Cloud and Genesys aimed at giving customers more choice on how they use Service Cloud voice and enable AI-powered recommendations and automated workflows for teams.
Jan 1, 2022 | cmo.com.auGenesys partnered with Genesys on Apr 13th 22'.
8×8, Inc. (NYSE: EGHT), a leading unified cloud communications platform, and Genesys ®, a global cloud leader in customer experience orchestration, today announced a product integration of 8×8 Work with Genesys Cloud CX.
Jan 1, 2022 | reconres.comGenesys launches Xperience 2022
Genesys ®, a global cloud leader in customer experience orchestration, today announced Xperience 2022, the company's virtual event held June 8–9.
Jan 1, 2022 | prnewswire.comJoyce Kim leaves Genesys as Chief Marketing Officer
Joyce Kim joins Twilio from Genesys, where she also served as Chief Marketing Officer and was responsible for driving market expansion and enterprise revenue growth.
Jan 1, 2022 | portada-online.comVoxai Solutions partners with Genesys
Voxai Solutions combine forces with Genesys to recreate experiences centered on a unique brand purpose that close the gap between brand promise and customer experience.
Jan 1, 2022 | voxai.comStartek partners with Genesys
Startek, a leading customer experience management solutions provider, announced partnership with Genesys, a leader in omnichannel customer experience and contact center solutions.
Jan 1, 2022 | aixoutlook.comStarTek Inc. partnered with Genesys on Jun 27th 22'.
Startek, a global customer experience (CX) solutions provider, today announced that it has partnered with Genesys®, a leader in cloud customer experience orchestration, to further enhance its delivery of omnichannel solutions.
Jan 1, 2022 | pressrelease.ccGenesys partners with Indian Hotels Company Limited
Genesys ®, a global cloud leader in customer experience orchestration, has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel Contact-Centre Solution (Project I-DOCS).
Jan 1, 2022 | cxotoday.comGenesys recognized as Leader in Customer Journey Orchestration
Get the full report to learn why Genesys is positioned as a Leader in Customer Journey Orchestration with solutions for businesses of all sizes and industries.
Jan 1, 2022 | deliberate.deGenesys invests into Cresta
Zoom, Five9, and Genesys have invested in the San Francisco-based Cresta.
Jan 1, 2022 | startupnames.comGenesys partners with The Indian Hotels Company Limited
Genesys, the provider of CX and call center technology solutions headquartered in Daly City, California, is collaborating with Indian Hotels Company Limited (IHCL) in the digital transformation of the Mumbai, India-based organization’s digital omnichannel contact center solution, also known as I-DOCS.
Jan 1, 2022 | dashnetwork.comGenesys partners with Tech Mahindra
Google has partnered with local Indian companies Genesys International and Tech Mahindra to bring Street View back to India.
Jan 1, 2022 | androidheadlines.comHellman & Friedman Group invests into Genesys in $900M
H&F invested $900mn in Genesys at a $3.8bn valuation, more than double Permira’s initial investment.
Jan 1, 2022 | stocktradeapp.comAlphabet International GmbH partners with Genesys
Google’s parent company Alphabet has partnered with Genesys International and Tech Mahindra, marking the first time when the tech giant has taken the help of local partners to collect data for Street View.
Jan 1, 2022 | unboxedmagazine.comGenesys launches capabilities for the Genesys Cloud CX platform
Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities for the Genesys Cloud CX™ platform in Brazil, enabling businesses to keep their interactions and data located within the country.
Jan 1, 2022 | genesys.comGenesys increased headcount by 100 on Jan 1st 21'.
Another recently-announced development saw cloud solutions provider Genesys [www.businessworld.ie/technology-news/Global-tech-company-creates-100-jobs-in-Galway-575029.html] announce that it is planning to create 100 software engineering jobs primarily at its Galway offices – although some will also be remote positions – over the course of the year.
Jan 1, 2021 | maloneaccountants.ieGenesys launches secure and efficient solution to gather insights from voice-based resources
Genesys and Call Journey have partnered up to provide a secure and efficient solution to gather insights from voice-based resources.
Jan 1, 2021 | calljourney.comLimitless Tech partnered with Genesys on Jan 2nd 21'.
In addition to its latest funding, Limitless also recently entered into a new technology partnership with Genesys.
Jan 1, 2021 | explorebit.ioZoom Video Communications, Inc. invests into Genesys in $580M
San Francisco-based call center software developer Genesys closed a $580 million round of funding led by Salesforce Ventures with participation from ServiceNow Ventures, Zoom Video Communications, funds and accounts managed by BlackRock, D1 Capital Partners and an unnamed U.S.-based West Coast mutual fund manager.
Jan 1, 2021 | crunchbase.comGenesys launches Genesys Cloud CX platform
Genesys ®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that make artificial intelligence (AI) more accessible, allowing businesses to easily automate and scale within minutes — without IT support.
Jan 1, 2021 | martechcube.comSalesforce.com, Inc. invests into Genesys in $580M
San Francisco-based call center software developer Genesys closed a $580 million round of funding led by Salesforce Ventures with participation from ServiceNow Ventures, Zoom Video Communications, funds and accounts managed by BlackRock, D1 Capital Partners and an unnamed U.S.-based West Coast mutual fund manager.
Jan 1, 2021 | crunchbase.comSalesforce.com, Inc. invests into Genesys in $580M
San Francisco-based call center software developer Genesys closed a $580 million round of funding led by Salesforce Ventures with participation from ServiceNow Ventures, Zoom Video Communications, funds and accounts managed by BlackRock, D1 Capital Partners and an unnamed U.S.-based West Coast mutual fund manager.
Jan 1, 2021 | crunchbase.comGenesys partners with Affingroup
Genesys®, the global leader in cloud customer experience and contact centre solutions, announces a successful partnership with AFFINBANK, one of the largest banks in Malaysia.
Jan 1, 2020 | datastorageasean.comAcrinax partners with Genesys
Acrinax partnered with Genesys to work together in designing, building, integrating, consulting and supporting contact centres for the U.Ks most disruptive and customer focused businesses.
Jan 1, 2020 | acrinax.com