● Responsible for the development and implementation of software projects on the ServiceNow platform while aligning to best practices established by the internal development team. ● Involved in daily scrum meetings, weekly and monthly meetings with clients on the work progress and discussions on the upcoming work. ● Implement best practice of ServiceNow Scripting, which enhances system performance. ● Manage ITIL Processes monitoring overall system performance. ● Create various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. ● Preparing Implementation Plan for every release in ServiceNow and providing Walkthrough to the entire team to execute the steps. ● Built and configured Service Catalog to have Order Guides to request provisioning of Cloud Management/Service Offerings and populate required APM/CMDB tables. ● Develop Client Scripts, UI Policies, Script Includes, Business Rules across the application as per the requirement. ● Worked on integration of third-party applications into ServiceNow using APIs and Web Servers.

 ServiceNow Architect

Gather requirments, meeting with customers, proposed solutions and carry them to the entire software delopment process.

Sr Servicenow Architect

● Built and configured ServiceNow - from reviewing gathered requirements, writing implementation plans, to coding and execution of those plans. ● Was responsible for the development and implementation of software projects on the ServiceNow platform while aligning to best practices established by the internal development team. ● Built and configured Service Catalog to have Order Guides to request provisioning of Cloud Management/Service Offerings and populate required CMDB tables. ● Involved in ITSA Application (such as, Core Incident , Problem, Change, Release, Asset and Request application) ● Implementation of Problem Management, Incident Management, Change Management, Service Catalog Management, Email Notifications. ● Written script includes and invoked them in Business rules and Client scripts Imported many CI’s using import set tables. ● Developed client scripts, UI Policies, Script Includes, business Rules across the application as per the requirement. ● Created a whole different workflow and ACL for the change management process and elevated roles for the change manager. ● Configuration of Email Notification and Alerts to notify users about specific activities in the system. ● Involved in consuming Restful web service, publishing SOAP web Service, using Business Rules, Script Includes, UI Actions and other ServiceNow scripting modules to support data synchronization.

 Sr. ServiceNow Developer

Roles &amp; Responsibilities: ● Deliver and support end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. ● Refine and manage release management best practices (Update Sets, Information Sets, Cloning, naming conventions, etc.) for customizations and upgrades to the platform and applications. ● Configuration of Email Notification and Alerts to notify users about specific activities in the system. ● Support the Core System including integration/reporting. ● Written script includes and invokes them in Business rules and Client scripts Imported many CI’ s using import set tables. ● Created data sources and loaded the Service-Now tables with different data formats. ● Created transform maps both automatic field mapping and scripting. ● Created Configuration items (CI), service catalog for service portals. ● Assist service owners with leveraging ServiceNow with disciplined design and implementation approaches.

 ServiceNow Developer 

Roles &amp; Responsibilities: ● Communicating with end users, identifying their difficulties, changing the applications as per their requirements. ● Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. ● Configured UI Page and UI Macro using the Jelly and JavaScript. ● Strong knowledge of the server-side scripting Business rules and Script Includes. ● Implementation of changes to improve automation and efficiency in ServiceNow. ● Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management. ● Worked on SCCM integration to import data from SCCM to CMDB. ● Implemented end-to-end Service Catalog, Incident Management, Configuration Management (CMDB) &amp; Asset Management (ITAM), Change Management and Release Management with Knowledge of Content management. ● Designed the layout, CSS, dynamic content for the End User Self-Service Portal design. ● Developed Service Catalog that includes creating items, workflows, Catalog Client scripts and giving it an enhanced view using the Service Portal. ● Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5.

Personal details

Jesualdo M.

Summary

Technical skills

Work Experience