Taylor P.

• Provided exceptional support to clients, acting as the primary contact to address concerns and issues with our application. • Facilitated effective communication between technical and non-technical stakeholders to bridge gaps in understanding. • Conducted thorough research and troubleshooting of .NET/C# code to identify root causes of problems. • Proactively identified potential issues by reviewing code and recommended improvements for enhanced functionality and performance. • Continuously updated and maintained documentation resources to ensure accurate and up-to-date information for future reference.

• Acted as the subject matter expert for in-house software products, providing guidance and technical support to cross-functional teams in firm-wide initiatives. • Conducted research and evaluations of multiple low-code solutions to determine the best fit for the firm's needs with other managers in the department. • Collaborated with cross-functional teams to drive seamless integration of new servers and infrastructure updates into existing systems, also resulting in improved disaster recovery capabilities. • Led project to migrate code repository and CICD pipelines to Azure DevOps, resulting in improved developer productivity and faster delivery of new features and becoming the first team in the firm to accomplish this goal. • Successfully managed a team responsible for handling and resolving software bugs, resulting in improved customer satisfaction and product quality. • Created an Angular frontend to replace a legacy framework, resulting in improved user experience and development efficiency.