Syed N.

As a Lead Technical Consultant and Developer for my employer's clients, I leveraged my Salesforce expertise to deliver impactful solutions. Additionally, I played a key role as a Solution Architect in pre-sales activities, involving demo preparation, estimations, and resource management. I took the initiative to establish training programs for Associate Consultants and provided mentorship to foster professional growth.

• Conducted pre-implementation impact analysis for new integrations on business processes.
• Designed solutions for the merger project, encompassing processes and data migration.
• Implemented an integration layer within Apex triggers, ensuring validation of incoming Accounts in Salesforce for missing values, invalid formats, unauthorized changes, etc.
• Replicated processes from acquired companies' CRM systems into Salesforce. Successfully migrated customer data from obsolete systems to Salesforce.
• Coordinated with stakeholders to gather requirements and refine user stories. Modified the GDPR Consent Manager Custom App to align with regulatory requirements.
• Adapted Rest Apex Classes in response to new integration requirements.
• Managed team releases on Copado and assisted the Release Team in addressing issues.
• Implemented security modifications on the platform to accommodate new data structure requirements and the introduction of a new business lineup.

As a Lead Salesforce Engineer in numerous Salesforce implementations, I took charge of guiding the team from a technical perspective. My responsibilities included designing solution architecture and collaborating with Product Owners (PO) and Project Managers (PM) in sprint planning, estimation, and task assignments. I played a pivotal role in strategically planning and executing project delivery from a technical standpoint.

• Designed the technical solution for the patient portal, leveraging Experience Cloud.
• Developed essential functionalities on the patient portal, including Patient Lab Tests, Test Results, and Case overviews.
• Implemented a customized user hierarchy for corporate client patients, enhancing their ability to manage appointments.
• Integrated Salesforce with EWC and Athena to verify patient information and provide an overview of medical history.
• Ensured HIPAA compliance by encrypting data using Salesforce Shield features. Established an audit field trail and created a custom report for comprehensive oversight.
• Implemented data masking to safeguard patients' sensitive information from irrelevant users.
• Introduced Omni Channel, Case Routing, and Skill-Based Routing for efficient case assignments.
• Integrated Service Cloud Voice with Amazon Connect to manage inbound calls effectively. Developed custom objects and triggers to track case handling by agents, supporting higher management reporting goals.
• Established a CI/CD pipeline on Azure using SFDX commands for smooth and supervised deployments.
• Created custom Lightning Web Components (LWC) to enhance agents' workflow and data visibility.
• Automated processes for agents using the health cloud data model, reducing manual efforts.
• Provided valuable suggestions to the business for productive enhancements, resulting in impactful outcomes upon delivery.