Shubhendra S.

Shubhendra is working on Servicenow as a consultant and developer for 6+ years. He has a strong understanding of tools and good problem-solving skills. He is ServiceNow System Administrator, ITIL V4, and Scaled Agile Certified. He has extensive experience in handling large-scale enterprise customers and projects with large teams and handling offshore development.

He has developed and supported 3 custom Integration frameworks and implemented 5 Rest based projects, which includes continuous data exchange to heavy load data exchange integrations via REST.

Brief description about Shubhendra and his accomplishments over tool are mentioned below:

• Utilizing ServiceNow Cloud Platform as aPAAS and provided solutions as Solution Architect to design and implement Network Architecture, IoT, Contract and Account Management, Integration Frameworks, Data Segregation, and Connector for Customers using Custom Application.
• A dedicated team player who creates motivation and encourages team development with emphasis on process improvement and building relationships with customers.
• Excellent problem-solving skills with the ability to perform root cause analysis, strong attention to detail, and a talent for developing and simplifying procedures.

Experience: Shubhendra has worked as a full-time employee in Tata Consultancy Services, T-Systems International, CloudAction, and CloudGo. He has delivered multiple projects for clients in various domains for his organizations.

• ServiceNow Implementation of Incident, Problem, Change, Knowledge, Project Portfolio, Demand, Idea, SDLC, Alert, Security Operations, Service Catalog, CMDB, Asset, CI Relationship, Facilities, SPM, Litigation, HR, Reports, Custom UI Pages, Data Encryption, Custom Applications, CMDB Modelling, Discovery Troubleshooting, Automated Test Framework, Test Management, Integrations (LDAP, REST, SOAP, SFTP, MFT), and mid-server installation on Service-Now
• Worked on Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, London, Madrid, New York, and Orlando versions of Service-Now and instance upgrades.
• Worked on Application Certification and publication of applications on ServiceNow Application Store.
• Technology Training to a team of 8 Interns and successfully getting their admin and developer certification completed on Service-Now.
• Initiation of new Practice in organization for Service-now, which includes - training to fresher’s, conducting interviews and participation in drives, and solving technical issues across project teams.
• Coordination with team and management for successful implementation and delivery of projects.
• Excellent communication skills and ability to understand and handle client requirements.
• Flexibility to adapt to different technologies and zeal to learn and explore the latest technologies and tools that are getting upgraded in the cloud ecosystem