Personal details

Shruthi P. - Remote software architect

Shruthi P.

Technical Product Manager
Based in: 🇼đŸ‡Ș Ireland
Timezone: Dublin (UTC+1)

Summary

CRM Architect and Technical Product Manager with experience working with customers in Healthcare and Automotive sectors. 3x Salesforce certification, Siebel CRM and ServiceMax Experience. Skilled at analyzing process flows, suggesting business process improvements, Experienced in Sales Cloud, Service Cloud CRM and Agile Methodology.

Enjoy solving complex problems in a fast-paced environment, and committed to helping companies simplify their business and IT Processes. Overall Experience of over 12 years in CRM Application implementation and support.

Work Experience

Sr Software Architect
GE | Sep 2015 - Apr 2023
HTML/CSS
SQL
Cloud
CRM
Scrum
Confluence
JavaScript
Agile
Salesforce lightning
Siebel crm
Salesforce Apex
  • Worked as TPM and Designed various requirements, converting user requirement to user story in rally.
  • Worked as Designer for Salesforce and Siebel Implementations for Asset Mgmt Process, Billing & Finance, Preventive Maintenance, Contract & Quoting and Case Mgmt Processes.
  • Owned the above modules complete accountability from Requirement Gathering till Post go love Support.
  • Identifying , Rectifying and mitigating design risks, collaborating between technical and business teams.
  • Participated in weekly meetings with client to discuss project direction and milestone achievement.
  • Driven Implementation of complex systems, served as business analyst and responsible for authoring requirements, change controls, highlevel and low level design document authoring, code review etc.
  • Worked in Salesforce Classic and lightning implementations as a designer Experience in Salesforce admin, Apex, Workflow, Flows etc.
  • Experienced in Salesforce Lightning Web Components and Lightning Aura Components.
  • Experienced in Salesforce Lightning, Salesforce Integrations using REST/SOAP API, Batch Apex, Apex classes, Apex triggers, Visualforce Pages and Automation processes like Flows, Process builders and Workflows
  • Worked as an architect in ServiceMax project in modules such as finance, contract, quotes, writing user stories, designing, and grooming the stories with dev team.
  • Connecting with business to convert requirements to user stories.
  • Responsible for managing and collaborating with external vendors.
  • Develop sizing, deployment architecture, identify network requirements, execution plan, HLD, LLD, migration strategy and documentation in accordance with the strict compliance regulations.

Sr Siebel Developer
Cognizant | Feb 2014 - Aug 2015
SQL
Siebel crm
  • As a Developer involved in Sprint Planning, attending client calls and giving Demo of the development work.
  • Created Custom Workflows/Business Services.
  • Involved in Customizing the Data Layer, Business Layer and UI layer by Extending Tables, Creating BO, BC and Applets. Involved in Preparing Technical Designs and Review of Technical Designs.
  • Involved in Review of Test Scripts.
  • Worked on Multilingual Application, Development and Fixing Bugs on language issues.
  • Worked on Actuate Reports.

Education

Visveswarayya Tech University
Bachelor's degree・Electronics and Communications
Sep 2007 - Jun 2011

Personal Projects

ServiceMax - Salesforce Implementation
2022
Java
Salesforce
Salesforce lightning
Salesforce Apex
Salesforce Sales Cloud
Worked as TPM and Designed various requirements, converting user requirement to user story in rally. Worked as Designer for Salesforce and Siebel Implementations for Asset Mgmt Process, Billing & Finance, Preventive Maintenance, Contract & Quoting and Case Mgmt Processes. Owned the above modules complete accountability from Requirement Gathering till Post go love Support. Identifying , Rectifying and mitigating design risks, collaborating between technical and business teams. Participated in weekly meetings with client to discuss project direction and milestone achievement. Driven Implementation of complex systems, served as business analyst and responsible for authoring requirements, change controls, highlevel and low level design document authoring, code review etc. Worked in Salesforce Classic and lightning implementations as a designer Experience in Salesforce admin, Apex, Workflow, Flows etc. Experienced in Salesforce Lightning Web Components and Lightning Aura Components. Experienced in Salesforce Lightning, Salesforce Integrations using REST/SOAP API, Batch Apex, Apex classes, Apex triggers, Visualforce Pages and Automation processes like Flows, Process builders and Workflows Worked as an architect in ServiceMax project in modules such as finance, contract, quotes, writing user stories, designing, and grooming the stories with dev team. Connecting with business to convert requirements to user stories. Responsible for managing and collaborating with external vendors.

Certifications & Awards

Salesforce Adminstrator
Salesforce | Jan 2023
Salesforce App Builder
Salesforce | Oct 2022