Personal details
Santoshi G.
Summary
I am a Senior Software Engineer with over five years of experience in developing and deploying business applications using Microsoft Power Platform. As a certified Power Platform Functional Consultant and Scrum Master, I have a strong focus on meeting deadlines, delivering quality results, and collaborating effectively with clients and teams.
In my most recent role at CGI, I developed custom applications using Power Apps, Power Automate, Power Virtual Agents, and Dynamics 365 Omnichannel Integration for Customer Service. I leveraged my expertise in SCRUM methodology to gather requirements, perform research and analysis, and deliver knowledge transfer sessions to new team members. I also contributed to a significant project that increased the user retention rate by 25% for a major client.
I hold a bachelor's degree in Computer Applications and a postgraduate diploma in Business Management with a specialization in Information Technology and Systems Management. I am also an active member of Toastmasters International, where I have developed my communication and leadership skills. I strongly believe in the value of ongoing education and innovation, and I am always eager to learn new tools and technologies that can enhance my performance and productivity.
Technical skills
Work Experience
- Worked as Senior Software Engineer at CGI Group. Can develop Business Applications using Microsoft Power Platform.
- Scrum.org: Certified Professional Scrum Master (PSM 1)
- Microsoft Certified: Power Platform Functional Consultant Associate.
- Has experience working with Power Apps Canvas, Power Automate, Power Virtual Agents and Dynamics 365 Omnichannel Integration for Customer Service.
- Crafted viewpoints on internet technologies, emphasizing their impact on business growth.Developed hybrid web applications using internet technologies to improve user experiences.
- Implemented web services to enhance communication and data exchange between systems.
- Prioritized shareholder interests through effective decision-making and project management.
- Have sound knowledge about Software development lifecycle.
- Capability to meet deadlines & also a good team player.
PROJECT TITLE: Health Assistant ChatBot (NOVEMBER 2022 – JANUARY 2023)
TOOLS & TECHNOLOGY: MS Power Platform – Power Automate, Virtual Agents, Azure Cognitive Services – Question Answering - Language Studio, SharePoint Online.
METHODOLOGY: SCRUM Methodology
RESPONSIBILITES:
- Requirement gathering from the client and performing Research and Analysis about the requirements.
- Developed Health Assistant using Power Virtual Agent and embedded into Organon SharePoint site.
- Created Knowledge Base for Question Answering service of Chatbot in Laguage Studio tool of Azure Cognitive Services.
- Added alternate phrases and synonyms to the Knowledge base.
- Developed Power Automate workflows for retrieving Question Answers from Azure Cognitive Services.
- Integrated Power Automate workflows with Power Virtual Agents.
- Worked on the documentation of the solution.