Hardik S.

Freelance Software Consultant providing Architecture Consultations and Software Development

• Product Management and Development of a Portal to be able to remotely Configure an Alarm Panel using Permaconn Devices reducing the time to be able to proactively fix panel configurations, and maintenance avoiding physical presence. It enables Installers and Monitoring Centers to monitor their Entire Fleet of Devices and gain insights on Fleet Behaviour. • Worked through the Product Discovery and Planning Phase to be able to articulate customer problems and business value • Developed the API stack using ExpressJs using Typescript, deployment over Docker, testing frameworks including Mocha, Supertest • Implementation of SSO using OAuth2 to be able to authorize using various Identity providers based on Internal IDP, Google, Apple and Customer’s Implementations. • Unify OpenVPN software systems on multiple Azure Instances to be able to provide a single interface for creating, configuring and managing VPN across customer devices resulting in faster turnaround for support and increased customer adoption • Planned and Executed CRM Migration into Salesforce. • Implemented Real Time updates into Salesforce from Multiple internal systems enabling the business to be able to Accurately measure and Forecast Churn Rates and Other Business Parameters • Implemented and Migrated Case Management into Salesforce providing better customer experience and valuable insights to Management into case reasons, time to close, product issues driving future product requirements and improvements • Worked with External Agency towards ISO certification and Improving the Security Posture of the Organization • Lead Development of Various Internal Tools and Processes to improve internal work efficiencies • Data Warehousing and Insights Efforts to gain better understanding of data, for example, classification of data to understand user behaviour and predict cancellations • Utilized software’s and tools like Sentry for error monitoring and page performance & Synk for Code Security