Personal details

Robin C. - Remote IT support

Robin C.

Based in: 🇹🇼 Taiwan
Timezone: Taipei (UTC+8)

About

Skilled in automation with no-code tools and process optimization to drive operational efficiency. Proven ability to streamline workflows and improve productivity.

Work Experience

Product Operations Manager
Arc | Mar 2022 - Jan 2024
SQL
Zapier
HubSpot
  • Led development and implementation of data dashboards resulting in a 30% increase in operational efficiency by enabling real-time tracking of business KPIs and statistical metrics.
  • Increase efficiency by 40% by automating processes to facilitate workflow standardization and enhance collaboration among departments.
  • Mentored team member, cultivating problem-solving skills and fostering effective cross- team communications.
Product Operations Specialist
Arc | Jul 2020 - Mar 2022
SQL
Zapier
HubSpot
  • Designed, developed, and managed a minimum viable product (MVP) using no-code tools, achieving a rapid launch within one week and serving more than 1000 users over six months.
  • Built and maintained HubSpot deal pipelines for revenue team, including migrating data into HubSpot to ensure data integrity.
  • Set up HubSpot workflow and increased efficiency by 30%.
  • Streamlined the product launch process, reducing time-to-market by 30% through enhanced cross-departmental workflows and automation tools, directly contributing to a 15% increase in annual product releases.