- Service Catalog forms implementation for various End User services - HPE Integration for Incident Management bi-directional using SOAP Web Services

ServiceNow Developer

- Responsible for ServiceNow career path for team members assigned in different projects. - Mentor and Trainer on ServiceNow conducting different classes internally and externally for developers - Director of ServiceNow Apps business unit, leading ServiceNow Developers for innovation to create scoped applications for ServiceNow store - Analyst and technical lead for ServiceNow Professional Services engagements with different customers + Integration implementer via Web Services (SOAP/REST) + Asset Management + Software Asset Management + CMDB - Extending classes + Discovery - Custom probes and sensors scripting PoweShell and SSH to obtain more information from devices + Orchestration + Service Mapping

ServiceNow Practice Manager

- Design and build of process automation for Networking: Load Balancer, DNS Request; using REST API - Conducting brainstorming sessions with customer to understand current processes and TO-BE processes - Muck-up various proof of concepts to demonstrate the TO-BE process - Built Service Catalog forms with custom macros to display dynamic list of data using DHTML and JQuery

Service-Now Architect

- Implementation of Asset Management and Software Asset Management - Integration to Cisco and AT&T using Web Service for case exchange on Incident and Change Management - Proof of concept to integrate with Coupa using REST API

Remote onsite coordinator. Lead workshops with internal customers to gather business requirements to build technical requirements for Service Request, Asset Management, CMDB and Discovery. Technical Lead responsible for HP Universal Discovery stood up; coordinated teams across the organization (Network, Security, Compute, Database, and Firewall) to obtain access in different Data Centers and Network environments in order to run Discovery. Responsible for the build of HP Universal Discovery (uCMDB) environments (Dev and Prod); installation and configuration. Responsible for the integration of uCMDB and ServiceNow CMDB for reconciliation via SOAP Web Services. Developed Software Request form with Product Catalog for Software Asset Management. Conducted Administration training across the team in India and onsite following best practices Analysis and resolution of high critical issues in performance and incidents related to the production instance.

ServiceNow Architect (Consultant)

+ Onsite and Nearshore coordinator for India, Mexico and US. + Lead workshops with different customers within the organization to build custom applications (in-house apps) leveraging Service-Now platform. + Lead Software Asset Management application to manage software licensing for SQL Server, Oracle and Desktop software, having an inventory of software licenses used vs installed. + Build entire software catalog for end users having automated workflows to dispatch licenses and entitle workstations or users. + Lead Service Catalog implementation for distinct products and services across the organization + Coordinated and instructed workshops with Service-Now to do requirements gathering for Incident, Change, Problem, Service Request and Integrations + Hands-on in the technical aspects for various modules using: - Graphical workflows - Custom UI Pages/ UI Macros for ESS and forms to display better look & feel with critical information - Inbound/Outbound integration with 3rd party systems using SOAP, REST and JSON web services - Record producers to automate access to applications and modules via assessments - Standard and custom reporting using lists, graphical charts within gauges leveraging DB Views - ODBC integration for external reporting tools. - Scheduled jobs and SLAs - Email notifications + Transforming business requirements into technical requirements as business analyst. + Conducting demos for senior management and developed training material for new-joinees following standards and best practices. + MID-Server discovery deployment, setup and configuration

ServiceNow Developer/Administrator (Nielsen Consultant)

- Nearshore coordinator between India and Mexico for GE Corporate (Danbury, CT) - Responsible for developing and maintaining policies and standards in accordance with company guidelines, business requirements, and associated attributes - Architect for B2B process, designing, configuring and developing scripted web services and transform map web services. - Developed business rules, script includes and client scripts to dynamically populate front-end with various personalized options for end users. - Configured and developed custom UI components for Incident and Service Catalog such as UI Macros and UI Pages. - Configured and developed custom outbound email notifications and templates. - Scripted personalize scheduled jobs to auto close requests. - Modeled and design graphical workflows for Request Items, Change and custom applications. - Developed Catalog Items for various end-user services. - Configured UI Policies, ACLs, UI Actions and Reports

ServiceNow Developer (GE Consultant)

- Technical leader among team members from India and Mexico - Designed prototypes for internal AdminTool to manage Parts & Products. - Developed various components with JEE technology - Resources and technologies used: JSP, JavaScript, Oracle 9i, XML, HTML/CSS, Servlets, JSTL, JDBC. - Requirement gathering and Documentation Designed. - Developed Oracle Triggers and Store Procedures

Technical Leader (HP Consultant)

- Support and maintenance of Server/Client applications developed in Visual C++ platform for the manufacturing system used to track jobs along the shop in order to manage the workflow and workstations. - Developed the module for Accounting (General Ledger): account receivables, account payables, general ledger, month closure, year closure, etc. - Migrated various applications from Informix 4GL to Microsoft Visual C++ - Designed reports and query components using the MFC Library

Microsoft Developer (IRAD Contractor)

I've worked with different releases implementing ITSM modules like Incident, Problem, Change and Service Request/Catalog. I've created custom UI components using UI Scripts and UI Pages with Jelly code and advance JavaScript (JS Prototype, JQuery). I've created custom applications with all type of components such as Client Scripts, Business Rules, UI Policies, GlideAjax and Access Control Lists.

I've done a lot of integrations with 3rd party systems using REST/SOAP Web Services to exchange data bi-directional by creating custom frameworks to make the solution escalable for future integrations.
I use JavaScript and the ServiceNow API to develop and configure every aspect of the platform.

I have experience in other modules of ServiceNow like: Orchestration (PowerShell, Shell scripts, JDBC, REST), Software Asset Management, Asset Management, Discovery, HR Management)

Personal details

Oscar V.

Summary

Technical skills

Work Experience