Personal details
Madhava
Summary
• Having 13 years of extensive professional experience in planning, design, architecture, development, implementation, testing, and maintenance of software products and applications.
• Interaction with product owners and stakeholders to understand business requirements and translate them into effective IT strategies and roadmaps, utilizing design methodologies for optimal technical solutions and documentation.
• Technical Leadership: - Led a project team in developing cost-effective solutions that align with customer needs and adhere to development standards provided technical guidance and mentorship and collaborated with cross-functional teams, including business analysts, product owners, and project managers.
• Communicate complex solution concepts effectively to all management levels, establishing strong stakeholder relationships while providing mentorship and career development support within IT, promoting a collaborative, diverse, and learning-focused environment.
• Provide technology guidance and insight to various business technologies, domain leaders support users with Business Requirements, and develop Functional requirements and Technical Specifications based on defined Business Requirements.
• Evaluate risks and devise contingency plans, considering potential impacts on system performance and data integrity.
• Evaluate various technologies, performing a proof of concept in each, and define the recommended solution.
• Composes Statement of Work or other documents, using departmental automation tools as available, to craft detailed and accurate deliverables that specify processes, technology, staffing, and project management involved in proposed services solutions.
• Have done a "trusted expert advisor" role as a Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations.
• Salesforce Development: - Customize and configure Salesforce solutions using declarative tools and Apex programming and Design and implement Salesforce data models and manage data migration tasks that include configuration, and development using Apex, Visual Force, Triggers, Lightning, communities, Flows, Lightning Web Components, integration with 3rd party systems using REST API and event-based integration patterns, web services, APIs, ETL tools, middleware, production support, and data migration.
• Oversee implementation and adoption of new technology acquisition, including performing hands-on technical implementation.
• Project Management: - Oversee the end-to-end development lifecycle of Salesforce projects and coordinate with project managers to ensure timely and successful project delivery.
• Governance and Best Practices: - Enforce Salesforce best practices around defined architectural patterns, strategies, quality standards, and governance policies and change management model, security and compliance considerations are addressed in Salesforce implementations and quality standards proven for use in business domains.
• Led a code review to ensure compliance with coding standards and drive quality assurance.
• Problem-Solving: - Troubleshoot and resolve complex technical issues in Salesforce applications Perform code reviews and provide constructive feedback to the development team.
Release Management: - Manage Salesforce release cycles and version control deploy and validate changes in a controlled and efficient manner and oversee the support of Salesforce Orgs and environments, implementing and improving security policies.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Account Management, Opportunity Management, Quote Management, Contract and Subscription Management, Incident Management, and Case Management.
• Experience with DevOps (performing continuous integration in Salesforce and automation deployments).
• Demonstrated experience in developing and implementing robust, scalable solutions aligned with business needs.
• Stay up to date with the latest Salesforce features and releases, and proactively identify opportunities for innovation.
• Experience in Agile Software Development Methodologies where we use JIRA to update user stories and maintain content in confluence pages.
• Hands-on Technical Architecture Experience in Salesforce FSL and Mobile application and Salesforce CPQ.
• Have experience with Einstein Analytics and Knowledge of Service Max App for customizing the service cloud-related activities.
Technical skills
Work Experience
· Interacting with business stakeholders, and product owners to understand the business requirements and convert them into technical requirements.
· Collaborating with cross-functional teams, providing technical leadership, developing innovative and effective solutions and support using includes of Marketing, Sales, Service, and Analytics.
· Creating and documenting required domain architecture roadmaps and plans, non-functional requirements, and providing oversight during implementation.
· Collaborating with development teams and will be responsible for maintaining and developing the scalable architecture on Salesforce.
· Working independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up to date, is a technical resource for others, and follows technology practices and standards (i.e. ITIL). Monitors emerging trends and evolving technologies, evaluating and understanding the implications for inclusion in the enterprise strategy.
· Led the technical delivery of Salesforce implementations.
· Creating prototypes and POCs as a means of eliciting and defining requirements.
· Implemented governance framework to deliver robust and scalable applications as per customer expectations adopt a low-code approach where appropriate, and leverage 3rd party solutions appropriately.
· Providing demos to stakeholders once it’s been implemented.
· Owned the design of Salesforce solutions for Marketing, Sales, Service, Communities, CPQ, and platform solutions.
· Worked on LWC, Apex, Triggers, API Integrations, Flows, Middleware’s and JavaScript.
· Implementing product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs.
• Interacting with client and understand requirements • Provide technical solution design for the project requirements. • Worked on complex developments using apex, lightning components, Rest API, SOAP API and middleware tools. • Working knowledge of security concepts such as single sign on and data security • Develops data integration, migration and deployment strategies • Manages and mentors junior team members • Worked on Devops for CI/CD. • Hands on experience on best practices. • Experience in providing sprint demos to clients.