Luis

Build, maintain and provide support to web/mobile applications for Small and Middle Size Enterprises using frameworks and SDK’s like Ionic, Angular, Google Maps, Sqlite, etc. The detailed activities include: • Directs the development and implementation of the technology plan for the startup and formulates regular updates to the plan. • Communicates and promotes technology plans to the associates of the startup. • Develop business case justifications and cost/benefit analyses for IT spending and initiatives. • Manages and oversees the development, implementation, installation and operation of information systems. • Directs all computer operations, scheduling, backup, storage, and retrieval functions. Develops, maintains and tests disaster recovery plans and procedures with the assistance of staff. • Performs other duties as assigned, including responding to an emergency event.

Responsible for managing the technical aspects for the merchant's implementations on the CyberSource side, and assist in ensuring that the merchant's integrations are functioning optimally. Assist with a merchant’s initial launch of CyberSource products and services, and also responsible for driving the merchant relationship after the initial implementation. In case that a merchant finds any CyberSource related concerns, the responsibility is to address the issue, or help drive the incident to a resolution. Detailed activities: • Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise. • Manage merchant escalations until the issues have been resolved. • Manage new merchant implementations and provide consultative payment guidance. • Educate merchants on how new CyberSource products and functionalities may contribute to their business models. • Monitor accounts to ensure optimal transaction performance. • Advocate product enhancement requests with the cross-functional teams. • Lead product trainings and perform merchant business reviews as needed. • Build deep product knowledge in CyberSource products and services. • Partner with Sales to build relationships with technical and business contacts across merchant account portfolio. • Engage merchants in face to face meetings.