Jacob M.

I’m a Product Designer in the San Francisco Bay area with 5 years of experience in B2B SaaS.

At Inkling, I drove value for the business by leading the design of four major product features: the search experience, printing and exporting documents, a front-line worker checklist iPad app, and user management tools. These projects delivered measurable results, including a 50% increase in user satisfaction, and reduced task completion time by 21%.

I also owned the design system, crafting over 100 components across web, iOS, and Android to unify the Inkling platform. With 10 years of experience as a front-end web developer, I brought a unique perspective to design-development collaboration. I successfully implemented new processes to integrate design and development efforts, addressed a backlog of accessibility issues, and improved designer workflow efficiency by 34%.

Beyond project work, I’ve helped shape design culture by facilitating cross-functional design sprints, running design critiques, and leading co-creation workshops with both internal teams and enterprise customers. I’m passionate about solving complex problems and creating intuitive, impactful experiences. I'd love to connect and discuss how I can bring value to your team.