Joanna D.

My passion is to provide system administration and systems process analysis for enterprise-critical technology. I enjoy resolving technological challenges and improving architectural stability of my domains. At Parkland College, I was the Linux Administrator for the Business and Computer Science Technologies (BCST) academic department: linux lab machines, thousands of student accounts, and various servers including NIS, NFS/filesharing, DNS/bind, nagios, Ansible, FreeIPA, CUPS and apache webservers on Slackware and CentOS. I leveraged Ansible for configuration management and AWS for backups and warm spare servers. I wrote scripts in bash, and maintained/updated the previous admin's scripts. I learned Python 3 in order to write a complex script that would have been too ugly using bash built-ins. I trained one of my talented students to take over my position. At the ASPCA, I managed the VoIP automated attendant, accounts, staff training, and provided top-tier on- call support for telephony. I was regularly called on to resolve issues such as dropped calls, echoes, user error, dropped database connections, and IVR routing. In my courses at Parkland, I wrote programs in .Net and Java. I have written one Android application in Java. My hardware experience involves phones, networks, and computer hardware. I have installed Cat5 ethernet in existing construction. I have replaced server and desktop RAM, hard drives, network cards, graphics cards, fans, power supplies, and CPU coolers. I am currently pursuing a bachelor’s degree in Information Technology at CSU Global.