Technical Team Lead
Accredible | Jan 2022 - Present
Communication
Leadership
Mentoring
Software Architecture
AWS (Amazon Web Services)
- Set challenging but achievable team targets to match business metrics and performance standards and manage individual and team performance.
- Adopted the Agile methodology to evaluate and continuously enhance the team's performance based on the weekly/monthly operating reports.
- Analyzed support metrics and worked with product and engineering teams to address critical issues and customer/partner requirements and to continuously enhance the product.
- Managed the hiring, development, and retention of technical support engineers and enhanced their technical, communication, and business skills to deliver quality service to partners and customers.
Senior Ruby on Rails Back-end Engineer
Spin (Tier Mobility) | Apr 2022 - Oct 2022
Ruby
SQL
Ruby on Rails
API
NoSQL
Payment gateway
Stripe
GraphQL
RESTful API
- Worked on various bugs and features, enhancing the overall experience/performance of the spin app, which led to an increase in the user base and scooter success rentals.
- Tracked and fixed bugs using Jira as a reporting tool.
- Delivered quality software through comprehensive code reviews and automated testing.