Personal details
Hernán A.
Technical skills
About
Full-stack engineer and startup Co-Founder, with 14+ years of experience, building scalable SaaS products, and customer-facing applications.
Expertise in TypeScript, React, NextJS, Node+Express, Ruby on Rails, and a sharp eye for user interface designs.
Proven track record of improving UX/UI, and leading teams to deliver high-growth SaaS solutions.
Most recent achievements:
- Created from 0 to 1 an electronic invoicing platform with +3,500 satisfied clients (95%+ satisfaction with the product and its performance via an annual survey).
- Reduced customer onboarding time by 75% during an important growth period (1,000%) leveraging on automation (stack: playwright, zapier, customer.io)
- As a member of the In-App and Content squads at customer.io, delivered high-quality enhancements to our visual editors to create Emails and In-App messages
- Lead the implementation of flexible (auto-layout) columns in the cutting-edge multiplatform visual editor (emails and in-app messages) built on top of Parcel.io (recent Customer.io acquisition).
https://docs.customer.io/journeys/new-in-app-editor/#rows-and-columns
- Improved Web Vitals indicators (reduced application load time by 30%) and the overall Dev experience by introducing Prettier, linter, TypeScript, and a suite of tests to customer.io legacy In-App editor.
Work Experience
- Planning and discussing strategy every week with the board and co-founding team.
- Focusing on expansion to Paraguay, capturing more users on the existing market, and launching add-ons to the basic plan.
- Onboarded over 3,500 satisfied clients (95%+ satisfaction with the product and its performance via an annual survey).
- Continuously focused on improving operational processes, with a focus on automating repetitive work while maintaining an exceptional and motivated team.
- Reduced customer onboarding time by 75% during an important growth period (1,000%).
- The process now requires only one person overseeing occasional failures.
- As part of our DNA at pymo, we set up an automated onboarding process (React, Next.js form connected with Zapier, Playwright, and an internal BOT/CRM handling a complex state machine).
- Built the frontend (Angular) and the backend (Rails) of the product, and hired a team of 10 (tech support, developers, sales, accountant, and accountant assistant).