Hands-on administration, app development, governance, compliance, data migration, solution architecture

 Greenfield implementations as well as migrating from Salesforce Classic to Lightning

Scalable Salesforce Implementations to Meet Your Business Requirements

Alexander Ripke

Developing implementation solutions within Salesforce (Sales Cloud and Service Cloud), Pardot, and other technologies while leading the migration and merging of two Salesforce instances, I designed and built implementation solutions for the migration of operational data, provided expertise on existing process improvement, and managed the replacement of legacy systems. Collaborated with the team across this complex, multi-project environment to influence solutions. 

 Leading the Salesforce Implementation & Migration While Aligning Processes to Deliver Solutions

Managing the end-to-end scaling of the internal CRM team and designing and implementing new processes according to ITIL requirements post-merger with another company, I developed solutions to scale and build the CRM line organization; designed and implemented multi-location, improved ITIL processes; built a complete Salesforce environment; and planned long-term technology roadmaps to execute the "Source-Driven-Development" of Salesforce including continuous integration and continuous delivery. 

Implementing Scalable Salesforce Solutions & New Processes for Continuous Post-Merger Integration 

Responsible for leading the automation set-up, execution, and monitoring for this mid-sized, New York-based law firm, I optimized the client’s automation of NDAs, developed scalable Salesforce CRM (Sales Cloud) solutions for lead generation, and implemented email drip campaigns as part of a scalable digital strategy. Aligned automation solutions with client requirements, migrated operational data, and provided end-user and Salesforce administrator training. 

Optimizing a LegalTech Client Automation to Help Win Major Customers During the Testing Phase 

Guiding the technical implementation of the Salesforce CRM integration and implementation post-merger of the former client from Frankfurt, I led the evaluation of business requirements, designed and developed a solution for the marketing department, implemented a solution for national and international sales, coordinated and monitored technical tests, replaced legacy systems, migrated operational data, and advised and guided on the coordination of training courses to ensure a successful project outcome that met all business requirements. 

 Leading a Multi-Unit Implementation & Execution of Salesforce CRM into Marketing & Sales Post-Merger 

Leading the enhancement of an existing Salesforce instance and aligning it to meet evolving business requirements, I designed and delivered solutions to optimize the Salesforce Classic instance to Lightning, optimized the service and onboarding processes with the introduction of omnichannel routing and the customer community, analyzed business requirements and aligned migration solutions to meet them, and designed implementation solutions for new processes while working with Salesforce CRM (Sales Cloud and Service Cloud) and Salesforce Communities technologies. 

 Enhancing Salesforce Instance & Aligning to Requirements by Migrating from Salesforce Classic to Lightning

Designing and developing solutions within Sales Cloud and Service Cloud to meet the business’s growing requirements, I aligned and optimized processes, provided technical leadership and strategy support to optimize marketing and sales campaign execution, imported and exported data, and provided end-to-end training. 

Personal details

Alexander R.

Summary

Technical skills

Personal Projects