<ul><li>Led a team of 7 data scientists in developing and deploying large-scale ML models for CRM strategies</li><li>Increased conversion rates for key offerings by 15% through advanced propensity modelling</li><li>Reduced model development time by 67% by creating reusable Python libraries and standardised workflows</li><li>Implemented best practices for ML system design and evaluation, improving model reliability and performance</li></ul>

Lead Data Scientist

<ul><li>Optimised NLP models for customer support, reducing wait times by 20% and operational costs by 10%</li><li>Developed and deployed a recommendation system for in-app support, decreasing ticket opening rates by 5%</li><li>Led cross-functional initiatives to improve data quality and ML model performance at scale</li><li>Conducted regular technical presentations to senior management, driving data-informed decision making</li></ul>

Staff Data Scientist

<ul><li>Pioneered the adoption of Agile methodologies, reducing product development cycle from 2 months to 2 weeks</li><li>Developed and deployed credit risk scoring models based on mobile transaction data, streamlining the sales process</li><li>Automated backtesting processes, enhancing model accuracy and reducing SLA from 1 week to 1 day</li><li>Contributed to product strategy by integrating ML insights into broader business context</li></ul>

Senior Data Scientist

<ul><li>Improved CTR by 17% by developing a scalable search ranking system using user preference data</li><li>Increased revenue by 7% with an NLP-based fraud detection model for property listings</li><li>Created an image comparison ML system to identify duplicate real estate listings, enabling a new product line</li></ul>

Grupo Zap

<ul><li>Automated analytical processes, improving statistician productivity by 30% and reducing human error</li><li>Developed and deployed an advanced recommender system, boosting revenue by 15% for a major fashion retailer</li><li>Designed and implemented scalable ML pipelines for production environments</li></ul>

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Fernando B.

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