Personal details
Fernando B.
Summary
An expert in data science with a talent for creating and putting into use machine learning systems that have a significant impact. My experience is diverse, and I'm always eager to learn about new fields. I'm all about teamwork, mentoring, and taking pleasure in discovering straightforward answers to complex challenges. I learn every day!
I have experience with Python, Machine Learning, Model Deployment, Modeling Pipelines, Git, Computer Vision, NLP, AWS and GCP.
Technical skills
Work Experience
Coordinating a team of 7 data scientists working on different projects related to CRM (customer segmentation, churn, marketing mix models, income estimation)
• Improved the ticket routing model by focusing on increasing training data quality (better NLP preprocessing, better labels), resulting in +3.5% accuracy without increasing model complexity
• Researched ways of using the app's clickstream data as input for ticket routing and auto-reply models, increasing model metrics by 10%. Presented the discoveries to the whole company to influence the usage of this type of data in other machine learning models
• Led and mentored a team of 3 data scientists while being responsible for technical and business decisions for customer experience products