Personal details

Antech S.

Timezone: New Delhi (UTC+5.5)

Summary

~ 15+ years of experience in Technical Project Management, Solution Architect, ITIL driven Service Delivery, Business Analysis and Application Development and Maintenance
~ Experienced in understanding and gathering customer requirements and their transformation into detailed design specifications and implementation
~ Business leader with an aptitude to understand the minutest details coupled with an ability to apply analytics, decision making and problem solving skills with a view to handle, manage and deliver pre-defined targets
~ Experience of working for Manufacturing, Automotive, Retail, Defense and Telecom verticals
~ Key strengths and areas: Technical Project Management, Project Planning, Solution Architect, Risk Management, Pre-Sales, Business Analysis, Vendor Management, ITIL processes, Requirement gathering, Conflict Management, Communication skills

Technical skills

Top 3 skills

ServiceNow・10 yrs ITIL・10 yrs

Work Experience

Freelance ServiceNow Developer / Consultant

Freelance | Jul 2005 - Present

ITIL

ServiceNow

Itsm

Post Graduate (MBA), an Engineer (B.Tech) & certified ITIL Consultant, ServiceNow Admin Certified, having over 15+ years of Technical & Functional experience in Information Technology such as ITIL Process Consulting, ServiceNow Techno Functional Consultant, Implementation Manager and Mentor and having experience of working with various organizations like Infosys, TCS, Cognizant, Tech Mahindra and other MNC’s. We have a proven track record in end to end management of global projects in onsite/offshore model & distinguished for consistently enhancing operational efficiency by implementing ITSM processes, Migration & Upgrade of tool ServiceNow. Played and handled multiple roles including Developer, Solution Lead, Business Analyst, Project Manager, from ITIL perspective worked as Change, Problem Manager and Service Desk lead. From ServiceNow side worked as Business Analyst, ServiceNow Implementation Lead and CFS Lead for BAU. Core areas of skill are Functional Consulting, ITIL, Business Analysis , Requirement gathering , Documentation , UAT’s , End User Training, Client Management, Issue & Risk Management, People Management, Transition Management , Pre Sales and Scope Management.

Education

Sikkim Manipal University

Master of Business Administration - MBA・Information Systems Management

Jul 2018 - Sep 2020

Uttar Pradesh Technical University

Bachelor of Technology・Computer Science and Engineering

Oct 2001 - Jul 2005

Personal Projects

ServiceNow ITSM and ITOM Implementation for multiple customers

2021

ITIL

ServiceNow

Itsm

~ Project and delivery management for ServiceNow ITSM, ITOM, SecOps, ATF module implementation and enhancement activities ~ Creation of project plan and burn down charts, manage governance meetings, scope/ schedule planning, requirement management, status reporting, resource acquisition and competency building ~ Accountable for project profitability/ revenue, define delivery models, quality and risk management, service and process compliance management, vendor management ~ Managed, assisted and provided technical guidance to team of solution architects, process consultants and developers in the implementation of multiple ServiceNow ITSM modules and ITOM modules along with integrations with multiple tools like SCCM, SSO, AD, HP uCMDB, HP OMi and MobileIron ~ Focused on maximizing client satisfaction through prompt resolution of issues and qualitative service delivery ~ Coordinated with customers spread across various geographies for ServiceNow implementation and enhancement projects