Personal details
Chris S.
Based in: đșđž United States
Timezone: Eastern Time (US & Canada) (UTC-4)
About
Senior UX professional proficient with UX Strategy, UX Architecture and UX Design. I align user experience with business goals, enhance product usability, and drive customer satisfaction. Recent work includes end-to-end design for a new personal loan origination system. I conducted user research, created full-set of experience flows, and developed low-fidelity and high-fidelity wireframes.
Work Experience
UX Strategy and Product Lead - Healthcare Data Analytics Platform
YB&C | Dec 2023 - Present
Wireframing/prototyping
Lean UX
Data analytics
Process automation
Data Integration
Value-Added Service Solutions
UX strategy
- Spearheaded UX strategy and design vision for a data analytics platform serving Federally Qualified Health Centers, integrating clinical, financial, and operational data.
- Developed and refined high-level requirements, UX wireframes, and process flows to create an intuitive interface and improved workflow.
- Led and mentored a cross-functional team of data modelers, financial analysts, and developers, applying lean UX principles to deliver a high-quality, user-centered product.
Senior Product Strategy and UX Lead - Digital Solutions
MResult | Jun 2019 - Dec 2023
Process improvement
Value-Added Service Solutions
UX design
- Offshore Staffing Service: Created UX frameworks and established a staffing solution for US-based CPA firms, achieving optimal operational efficiency and delivering quality through continuous metric tracking.
- Pharmaceutical Marketing Analytics: Designed a UX approach for a pilot solution targeting pharmacy marketing, utilizing lean UX tools to correlate provider prescription and campaign data, enabling data-driven marketing optimization.
Projects
End-to-End UX for new Personal Loan Origination System
Wireframing/prototyping
User Research
UX design
I designed a new user experience for a personal loan origination system. This was a complete, end-to-end effort including both the consumer loan application and back-office review and approval process.
Part of the scope included the addition of a new underwriting decision engine. The UX process I implemented helped bring the different stakeholders together to discuss the implications this would have on their workflows.
Business Intelligence dashboard for tracking Prescribing Patterns
Wireframing/prototyping
Interview Skills
Data analytics
In this project I helped the Chief Pharmacy Officer for a Federally Qualified Health Center (FQHC) increase his margins by using claims data to identify which providers were writing prescriptions for their in-house pharmacies, as opposed to less profitable contract pharmacies.
Education
Pratt Institute
Graduate Course Workă»Human Computer Interaction
Jan 1991 - Jan 1992
Rhode Island School of Design
Bachelor's degreeă»Illustration
Aug 1984 - May 1987