Personal details
Charlie M.
Summary
Seasoned FileMaker developer and Business Analyst with more than 15 years of experience driving operations and digital transformation across Corporate Enterprises, Marketing Operations, Insurance, Financial Services, Aviation, Food Safety, Healthcare Staffing, and Direct Marketing. Strong SaaS CRM implementation and mobile application delivery experience with process improvement achievements resulting in measurable technical and budgetary gains. Utilizes design proficiencies to solve business problems while guiding organizations to well-structured business processes. Current and relevant experience with AWS and Google core services for cloud-native architecture.
Technical skills
Work Experience
· Cloud native business analyst working on various projects for content delivery and data engineering
· Support of product roadmap and backlog management using JIRA and Confluence
· Regular meetings with business managers and product managers
· Requirements gathering and documentation of UX and technical specifications
· User story writing for agile development sprints
· Daily stand-ups with offshore and onshore development teams
· UAT preparation and facilitation with business managers
Professional Services business analyst supporting CloudHesive’s contact center application, Centricity. As an AWS Certified Cloud Practitioner, I have the responsibility of choosing the AWS features that will bring the most value to customers in the contact center domain.
My team provides Innovative ideas with AWS Well-Architected solutions using serverless architecture offered by AWS.
Our agile practice supports a continuous integration process that delivers value and reduces cost wherever possible. When providing requirements to my development team, I use Figma and FileMaker to demonstrate UX and workflow design to refine ideas and prove-out a process before investing development hours.