Salesforce Solution Architect/Team Lead
Capgemini Australia | Mar 2015 - Present
API
Salesforce
Apex
JavaScript
Salesforce lightning
• Set up the Community Cloud with business processes implementation. Built Flows and Einstein Next Best Action (Guided Action) features that enhanced the usability of both agent and internal users.
• Incorporated LWC best practices to improve the performance in the portal (record-edit, record-view).
• Implemented complex fee calculation logic for hours worked upon a request using Apex and Process Builder.
• Implemented SSO with AEM. Analyzed and reviewed the business, functional, and technical requirements.
• Implemented Salesforce DX (SFDX+Jenkins). Created a solution repo conversion to Salesforce DX format.
• Presented multiple Salesforce DX training sessions to assist the build and BAU team. Owned deployment to streamline the process.
• Improved the performance of Process Builder by converting the process to an invokable one. No code customization practiced. Used complex flows to automate the business process.
• Delivered a Lightning out implementation.
• Built a customer search functionality using Lightning Web Component. Customer searches happen in Salesforce and the external system using an API.
• Implemented REST bases callouts to the third-party system. Documented best practices and standards for configuration and customization. Provided support for quality assurance testing and defect resolution.
Salesforce Senior Consultant
NTT Data | Jun 2014 - Feb 2015
Angular
Salesforce
Apex
SOAP Web Services
Visualforce
Salesforce lightning
RESTful API
• Implemented end-to-end sales and a service process in Salesforce. Involved in the integration with a SAP system through SAP PI, with master data stored in the SAP system using SOAP-based callouts.
• Involved in maintaining sales figure revenues. Updated high-level officials on the weekly and monthly revenue generated by sales reps.
• Involved in creating an analytic snapshot to track the status of cases on a monthly schedule basis. Provides real-time access to financial data and real-time market data sharing (steaming AP, Push topic).
• Spearheaded the creation of a mobile app for VOC. Used Bootstrap for the mobile app creation. Implemented content management and customized the content delivery functionality to achieve the desired results.
• Created trigger frameworks to improve and overcome Salesforce governor limits. Participated in regular system maintenance activities and coordinated monthly and quarterly releases for bug fixes and enhancement change requests.
• Assisted and guided team members in incident resolving, troubleshooting of complex issues, driving priority incidents, and escalations to closure. Performed incident management, problem management, and change management activities.
• Implemented emergency bug fixes and performed impact analysis on the changes being implemented during release.