Personal details

Irshad B. - Remote software architect

Irshad B.

Based in: 🇬🇧 United Kingdom
Timezone: London (UTC+1)

Summary

Senior consultant working on typical data warehouse, SOA, ESB, Big Data, hadoop, and data transformation projects. I know Java and Talend very well.

Work Experience

Senior Director, Customer Success Architecture (Global)
GitHub, UK | Oct 2021 - Present
GitHub
YAML
JavaScript
Gh pages
GitHub Actions
  • Define the vision and guidance for the Customer Success Architecture team
  • Build a high performing team from 7 to 54 with 5 regional directors
  • Define and build a Customer Success Compensation Framework based on NRR and Usage
    Metrics for a global team of 100+ Customer Success Managers and Architects
  • Define business processes, playbooks and guides to enable the team to deliver Customer
    Success Outcomes globally
  • Partner with Professional Services, Marketing and Learning & Development teams to build a
    a knowledge base and learning day program.
  • Strategise and leverage team members to build a Digital and Scaled Model for Customer
    Success
  • Works closely with Customer Success Analytics team to build a Customer 360 view.
  • Enable the teams to resolve customer impacting situations while delighting our customers.
Senior Director, Architecture, Strategy and Delivery Innovation
Talend, UK | Jan 2020 - Sep 2021
Talend
  • Define the vision and guidance for the Talend Strategic Architect and Delivery Innovation
    programs
  • Deliver customer success outcomes through strategic architect and technical manager team
    globally
  • Train and enable Professional Services Managers and Delivery Managers on execution and
    delivery of Talend Success packages for our tiered customer base
  • Establish and manage the Delivery Innovation function to foster governance around field
    tools, methodologies, best practices, and technical enablement for employees, partners and
    customers
  • Definition and launch of Partner Accreditation and Partner Academy programs to streamline
    and scale partner enablement to meet business needs
  • Engage and drive to resolution challenging and customer impacting situations to enable
    adoption of Talend products