Worked via Terminal.io with a US based client focused on the trucking industry, handling freight all over the US, Canada, and parts of MeÌxico. As the most senior engineer in the Carrier Experience team, my responsibilities included:
- Leading a project to make new Shipper onboarding âself-serveâ, as it required an engineer to add the relevant data to the system, saving about 100 engineering hours a month.
- Maintaining our SMS and email platform integrations, creating features to distribute magic links to the different people involved, so they could check shipment status even if they didnât have an account. This reduced the amount of âabandonedâ shipments, shipments without proof of delivery,
- Making sure that the real time tracking data we received was forwarded correctly, either by API call or FTP file upload, to the different 3rd party data aggregators our customers required, adding monitoring to the different adapters, now being able to pinpoint the reason why synchronizing failed, rather than process the whole sync queue over and over on failure
- Helping in the migration of REST calls to GraphQL and worked closed with the Frontend team re-designing the user facing homepage, increasing user engagement and reducing canceled shipments, due to increased visibility and improved dashboards