Bâgu B.

Zenloop is an integrated experience management platform based on the Net Promoter Score®.

The SaaS solution automatically collects customer feedback, analyzes and derives customized &

personalized measures to retain satisfied customers & win back dissatisfied customers.

Roles & Responsibilities:

* Spearheaded a significant increase in test code coverage from 65% to 92%. Successfully convinced

the team to adopt a Test-Driven Development (TDD) approach for new code, ensuring the delivery of

high-quality software.

* Extended the filtering of customer answers by incorporating relevant answer properties, enhancing the

overall user experience.

* Expanded authorization capabilities by enabling customers to define custom roles, enhancing system

flexibility. Migrated the authentication system to Auth0, elevating security standards and ensuring a

secure user authentication experience. Assisted customers with SAML configuration in Okta/Auth0,

contributing to seamless integration and user authentication processes.

* Initiated the definition of contexts for the entire application, enhancing clarity and efficiency in

development processes.

* Improved database query performance through table normalization, building projections, and

partitioning tables. Successfully removed bloat from tables/indexes, optimizing database efficiency.

Technologies used: Elixir · Phoenix · Swagger API · Linux · PostgreSQL · Elasticsearch · Redis ·

Postman · REST APIs · SAML 2.0 · Single Sign-On (SSO) · OAuth · REST · Git · RabbitMQ

INTERSOFT® is a digital transformation partner that helps you solve customer experience and

customer care challenges with experienced consultants, savvy engineers and enterprise solutions