Personal details
Agostina F.
Technical skills
About
I’m a UX / Product Designer from Argentina with over 8 years of experience. I hold a degree in Visual Communication Design. I have primarily worked on web tools and applications throughout my career, mainly in the B2B space. In recent years, I have focused on simplifying complex platforms, reducing support team call volumes, increasing feature adoption, and enhancing product self-discovery through intuitive workflows.
Soft skills that have shaped my career:
- ADAPTABILITY: Ability to pick up at any point in the design process and understand business requirements.
- TEAMWORK: I have collaborated with developers, product managers, and product owners, working with both stages of the product: strategy and implementation. I was a web layout developer for 5 years. I am the ideal person to design and plan how to implement that design.
Let's connect!
Work Experience
ChatCenter.net is a B2B SaaS company specializing in conversational commerce solutions. It transforms WhatsApp into a robust sales and customer engagement channel by integrating Generative AI, chatbots, and human agents. The platform offers services such as autonomous WhatsApp stores, marketing automation, cart recovery, and real-time customer support. With integrations to major eCommerce platforms like Shopify, Magento, and MercadoLibre, ChatCenter.net serves clients across various industries, including retail, insurance, and telecommunications. The company emphasizes a hybrid approach, combining AI-driven automation with trained human agents to enhance customer interactions and drive sales.