Amanda S.

As a Client Solutions Manager at Microsoft, I hold a pivotal role reporting directly to the Regional VP/Sales Director, where I work in close partnership with our Account Executives.

My responsibilities encompass managing a robust $1.9M quarterly Book of Business (BoB), overseeing 36 enterprise clients across diverse verticals, including Travel, Retail, Tech, Telco, Finance, Auto, and Education, all within the Brazilian market.

My daily tasks include providing dedicated account management, offering comprehensive product and service education in areas such as search, display, native, and video/connected TV. My primary focus is on driving revenue growth through strategic upselling tactics and enhancing client engagement through consultative services.

Beyond these responsibilities, I passionately lead our mission to 'innovate a new world of advertising possibilities to empower growth for all', ensuring that our clients receive world-class solutions and support.

In addition, I serve as the Diversity and Inclusion Lead for LATAM at Microsoft Advertising, where I play a vital role in the LATAM+EMEA D&I project. This initiative reflects our commitment to fostering an inclusive workplace and promoting diversity in all facets of our organization.

As an Advertising Account Manager, I successfully managed a dynamic portfolio valued at $2.5 million per quarter. This portfolio encompassed 60 to 70 Small and Medium Business (SMB) clients within the thriving E-commerce and Affiliates industry in Brazil.

Notable Achievements:
Recognized as the recipient of the 2021 Top Account Manager LATAM & APAC award, a testament to consistently surpassing revenue quotas by over 110% throughout the year.

Primary Responsibilities:
Spearheaded the activation of new accounts by leveraging consultative strategies, educating clients, and implementing effective upsell tactics.

Demonstrated expertise in Taboola's advertising products, providing clients with invaluable insights into best practices, the creation of impactful campaigns, and the definition of success plans tailored to specific KPIs, including metrics such as traffic, sales, lead generation, and app installs.

Offered strategic recommendations to optimize customer satisfaction, foster long-term relationships, and drive revenue growth.

Additionally, I was an active member of Taboola Pride, a dedicated initiative aimed at celebrating the vibrant LGBTQ+ community within Taboola. This initiative promotes inclusivity and strives to create a safe and welcoming environment where every individual can bring their authentic selves to work.