Senior Social Media Manager

About ZocialOne

ZocialOne is an AI-powered social media management platform built for Indian small and medium businesses — helping owners plan, create, and run all their channels from one place. Alongside the product, we run managed social media for a growing set of in-house client accounts. This role sits at the centre of both.

The role

We're looking for a senior social media operator who can own client relationships end-to-end, lead content strategy across multiple brands, and set the standard for how ZocialOne's own handles show up. You'll be hands-on and strategic — planning the calendar and also mentoring junior creators, tightening the workflow, and being the most fluent power user of our Zoe platform in the building.

Key responsibilities

Client management & communication

• Own a portfolio of in-house / managed client accounts as their primary point of contact
• Run onboarding, monthly strategy calls, content approvals, and quarterly reviews
• Set expectations, handle escalations calmly, and drive client retention and upsells
• Translate business goals into clear social media objectives and content plans

ZocialOne's own brand

• Own the strategy and calendar for ZocialOne's handles across Instagram, LinkedIn, Facebook, YouTube, and X
• Grow followers, engagement, and inbound leads; build the brand's voice and community
• Partner with marketing on campaigns, launches, and brand messaging

Content strategy & production

• Build and maintain multi-brand content calendars; brief and review creatives, captions, and short-form video
• Guide reels / video-first strategy and stay ahead of format and algorithm shifts
• Mentor junior creators and coordinate with designers and freelancers

Platform, reporting & product feedback

• Be the in-house expert on the Zoe / ZocialOne platform — schedule, monitor, and report through it
• Track reach, engagement, follower growth, and lead metrics; deliver monthly client and leadership reports
• Feed real usage insights back to the product team to shape the roadmap

What you'll bring

Must-have

• Experience: 5–8 years managing social media, with strong agency or multi-client exposure
• Client skills: confident, client-facing communicator — calm under pressure and highly organized
• Content craft: proven track record growing accounts across Instagram, LinkedIn, and YouTube
• Language: excellent written English plus working Hindi / Telugu for client conversations
• Tools: fluent with scheduling/analytics tools, Canva, and reading performance data to make decisions
• Ownership: able to run the calendar independently and lead without being managed day-to-day

Nice-to-have

• Experience with paid social (Meta / LinkedIn ads) and boosting strategy
• Background with SaaS, tech, or D2C brands
• Basic video editing and a strong eye for design
• Experience mentoring or leading a small content team

Success in your first 90 days

• Fully onboarded onto every assigned client account with a clear content plan for each
• ZocialOne's own handles running on a consistent, on-brand calendar
• A reporting rhythm in place — clients and leadership getting clean monthly numbers
• At least one workflow improvement shipped using the Zoe platform

Why join

You'll operate at the intersection of an ambitious product and real client work — shaping how Indian small businesses show up online, and how the platform that powers them evolves. Small, fast-moving team; high ownership; direct line to leadership.