Klaviyo Lifecycle Marketing Lead

Klaviyo Lifecycle Marketing Lead (Account Manager) for ZHS Ecom

The quarterback of each pod - lead client relationships and drive results for premium DTC brands

From Zach, Founder of ZHS Ecom

I started ZHS Ecom because I saw too many DTC brands leaving money on the table with mediocre email marketing. We've now driven $50M+ in attributed revenue for 50+ brands, with an average 10-35% revenue lift.

I'm looking for an Account Manager who doesn't just execute tasks - someone who owns the client relationship, anticipates problems before they happen, and makes sure every deliverable hits on time. You're the person who makes the entire pod run.

If you love working with premium DTC brands, thrive on managing multiple moving pieces, and want to lead a team that drives real revenue, let's talk.

See Zach's LinkedIn here: https://www.linkedin.com/in/zach-schieffer/

Why This Role Matters

Every client relationship we have depends on our Account Managers. You're the central communication hub between clients and our execution team - the copywriter, designer, and Klaviyo tech in your pod all look to you to keep things running smoothly.

Great account management isn't just project management. It's strategic. It's proactive. It's knowing when to push back on unreasonable requests and when to go the extra mile. It's making clients say 'This is the best agency we've ever worked with.'

We work with 50+ premium DTC brands in supplements, skincare, wellness, and lifestyle. Our emails drive 20-40% of client revenue. Your job is to make sure that never stops.

What You'll Do

You'll manage 4-8 client accounts, coordinating a pod of copywriter, designer, and Klaviyo techs. Your day is a mix of client communication, team coordination, campaign strategy, and quality assurance. You set the pace for your pod.

Day-to-day responsibilities:

• Coordinate 6-12 unique emails/day across your pod
• Lead daily huddles with your pod team (15-20 min standup)
• Update clients 3x per week (min) via Slack or calls - proactive communication so they never have to ask for status
• Manage all Asana tasks, timelines, and assignments across your accounts
• QA and review all deliverables before sending to client - you're the last line of defense
• Submit End-of-Day form tracking progress and flagging blockers
• Handle client requests, scope management, and push back when needed

Weekly & monthly cadence:

• Weekly: Update client roster every Friday with statuses, send weekly KPI reports, ensure Asana tasks aligned with deadlines
• Monthly: Compile client reports on 5th business day after month-end, deliver end-of-month recap + 1:1 calls

What Success Looks Like

After 90 days, you'll be a high-performing Account Manager if you hit these benchmarks:

• Balancing Workload & Growth: Everyone on your team has enough work to stay busy. You push past comfort zones without burning anyone out. You manage capacity across multiple accounts.
• Hitting All Deliverables: Daily builds coordinated, huddles led, clients updated 3x/week, Asana tasks managed, EOD form submitted - consistently, without reminders.
• Proactive Client Communication: Flawless delivery with zero missed deadlines. Clients feel informed and confident in the partnership. They never have to guess status.
• Team Leadership: Your pod runs smoothly. Copywriters, designers, and techs know what to do and when. You remove blockers before they become problems.

What We're Looking For

Technical Skills:

• Klaviyo power user - You're an absolute expert across strategy, flows, campaigns, segmentation, deliverability, and the platform itself. You can jump into copy, Figma design briefs, and technical implementation as needed - you're the end-all-be-all
• 3-4+ years account management or client services experience
• Data analysis and performance reporting ability - you can read KPIs and make strategic recommendations
• Project management proficiency - Asana experience ideal, but any PM tool experience works
• Excellent written and verbal communication - English must be native or fluent

Character Traits:

• Proactive problem-solver - you anticipate issues before they become fires
• Ownership mentality - you're a barrel, not ammunition. You multiply output, not just execute tasks
• Calm under pressure - when clients are frustrated or deadlines shift, you stay solution-oriented
• Detail-oriented - QA mindset, you catch errors before clients do
• Team player - you coordinate, motivate, and support your pod without micromanaging
• Open to feedback - you see coaching as growth, not criticism

Why Join ZHS Ecom?

• Lead premium brand accounts: Supplements, skincare, wellness, lifestyle - 7-8 figure businesses who need strategic account management
• See your impact: Our emails drive 20-40% of client revenue. You'll see the direct results of your coordination and strategy
• Build and lead a team: Run a 4-person pod with a copywriter, designer, and Klaviyo tech. You're the quarterback - this is leadership experience
• Grow into senior leadership: As we scale, top AMs become Senior AMs, then Pod Directors. There's a clear growth path
• Flexible remote work: LATAM timezone, async-first culture. Work from home, a coffee shop, wherever you're most productive

Compensation & Logistics

Compensation

• Base Salary: $2,500 - $5,000 USD per month (guaranteed)
• Performance Bonus: Variable based on team performance and client retention
• Payment Schedule: Every 2 weeks on the 2nd and 4th Friday. First month prorated based on actual working days

Contract & Benefits

• Contract Type: Full-time contractor via Deel.com
• Location: LATAM timezone required
• Schedule: 40 hours/week, Monday-Friday, standard business hours
• Time Off: 5 paid company holidays + PTO that grows with you (up to 21 days/year) + flexible paid sick days - all auto-approved with 7-day notice
• Work-Life Balance: No weekend or after-hours expectations
• Tools: Slack, Asana, Google Drive, Klaviyo access - we provide everything you need

Application Process

We move fast. Top candidates go from application to offer in 10-14 days.

1 - Application

Submit form + short video

Same day

2- Application Review

We review your work and assess fit

24-48 hours after

3 - Interview #1

CV review + character fit

30 min call

4 - Trial Task

Mock Klaviyo account audit + strategic recommendations (paid*)

*Prorated based on your preferred salary/ hours worked, specified in application form

5 - Interview #2

Deep dive on account management skills, EQ, problem-solving

30-60 min call

6 - Offer

Compensation structure, start date, onboarding

24-48 hours after. Start on your preferred start date**

**We’re flexible on start date - just let us know when you can start in the application form

Apply here: https://form.jotform.com/260423596065156