Product Manager – Xplor Pay

Company Description

Take a seat on the Xplor rocketship and join us as Product Manager to help people succeed worldwide.

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

Job Description

Overview of the role:

 As a Product Manager at Xplor within our Payments Product Team, you will provide strategic, commercial, and technical oversight across our Global Payment Processing Platform with a focus on the US. You will work closely with architects, engineers, developers, and a broad set of internal teams to set and drive our product roadmap, outcomes and platform evolution. You will also help guide the company’s Embedded Payments product strategy with short- and long-term strategic plans, which focus on Independent Software Vendors (ISVs) and other SaaS and technology providers that seek to integrate our commerce functionality into their own applications.

Essential Responsibilities

Product Strategy:

• Support the develop of our product strategy and roadmap for Xplor’s Global Payment Platform
• Regularly review this strategy, updating it to reflect changes in company strategy, market changes, and lessons learned from customers and initiatives
• Work with US teams to ensure they understand the product strategy, the team understands their challenges and there are clear communications & release plans in place for all product launches

Product Delivery:

• Support defining and communicating the product roadmap and prioritization to best determine how to support new customer acquisition, retention, and conversion for our Global Payments Platform with a foucs on the US
• Ensure the roadmap produced is data-informed, based on market need, have clear outcomes and success criteria, and balance functional and non-functional work
• Work with customers and consumers of our payments products during discovery to clearly understand problems
• Lead defined scrum teams through all elements of the Product Development Lifecycle, ensuring the team takes a continuous improvement approach to how they work
• Lead discovery of the problem and supports the scope definition of the solution, ensuring the cross-functional team has all requirements needed to build high level solution designs and understands the constraints they are working within
• Become a recognized subject matter expert on the functions and uses of our Global Billing and Settlement platform, including the Core Payment Processing qualification, clearing, billing, and settlement, reconciliation, and card network compliance
• Work within a global payments product team to create a framework of KPI metrics that demonstrate the success (or otherwise) of product evolution
• Be accountable for the commercial success of the capabilities you create in the products you are responsible for
• Contribute to the improvement of Xplor’s product leadership capability

Stakeholder Management:

• Bridge technical and business worlds as you lead strong and productive relationships with stakeholders to understand and deliver on market needs and priorities, and evangelize our product strategy and roadmap
• Work with strategy, commercial, and data teams to drive user and competitive research to uncover customer needs and new product value propositions in line with Xplor Pay’s vision and commercial goals
• Establish and maintain good working relationships throughout the wider organization, particularly Engineering & Architecture, Design, Marketing, Sales and Customer Experience.

The average base salary pay range for this position is $110,000 to $145,000.

In this role, you may work remotely as long as you are located within the lower 48 states of the US.

Qualifications

• 5+ years of experience as a product manager, with experience in the financial services, merchant acquiring or related fintech industries
• Experienced at developing a strong product strategy and outcome-oriented roadmap
• Experience building payments products with a demonstrated ability to drive product planning, development and launch
• Strong critical-thinking and creative problem-solving skills with exceptional multi-tasking and organizational skills and acute attention to detail
• Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies and their relevance to the marketplace
• Ability to manage and lead across highly cross-functional teams
• Ability to communicate findings clearly to both technical and non-technical audiences
• Ability to collect, analyze, and interpret data to make and explain decisions while managing multiple initiatives at different stages, prioritizing effectively and managing time wisely to achieve objectives

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

More About Us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $30 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

More About Us

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast-growing “everyday life” verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payment processing platform. With operations in North America, Australasia, Asia, Europe, and the UK, we serve over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024.

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

EEO and Artificial Intelligence

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.

We make it a priority to respond to each person who applies.

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