At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Summary

The Sr. ServiceNow Developer will provide technical leadership and contribute to a team of specialists providing development, support, implementations, and configuration of the ServiceNow Strategic Portfolio Management (SPM) module. The role will also be responsible for enabling new modules and supporting enhancements. The employee will have a strong understanding of ServiceNow SPM, architecture, and the ability to translate business outcomes and requirements to technical teams. The ideal candidate will have high emotional intelligence, be able to work independently and as part of a team, build cross-functional relationships, have a passion for continuous learning and improvement, and work in a dynamic, fast-paced environment with changing priorities and ambiguity.

Essential Functions

Promote WWT Core Values and best practices.
Partner with external vendors, and internal teams to manage implementations and ongoing support.
Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end users' requirements.
Research technical specifications, articulates technical messages, and display deep technical expertise through well-written, well-organized, and professional documents for technical use and according to technical standards.
Lead discussions with peers and business stakeholders, actively listening and questioning/clarifying information to ensure understanding of customer technology needs and solutions.
Translate problem scope and suggested solution to both product owner and stakeholders.
Work in a Scaled Agile environment to deliver solutions.
Understand and promote the bigger picture of ServiceNow platform usage within WWT by using large-scale thinking when working on projects.
Act as an advisor and peer to ServiceNow Analyst in managing configurations and customizations.
Develop ServiceNow solutions focusing on ServiceNow SPM

Qualified applicants will have:

Bachelor’s Degree preferred. A combination of education, training, and experience may be considered in lieu of a degree.
A minimum of 6 years of progressive experience in a related field.
Licenses/Certifications - SPM Implementation (preferred)
Exposure to the ServiceNow Strategic Portfolio Management (SPM) module is a bonus.
No travel requirements
Individual contributor - no direct reports

Level of Autonomy

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of the job's qualifications, skills, duties, responsibilities, or working conditions. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer