Data Scientist - Customer Experience

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Data Scientist - Customer Experience

WIT is an analytics and automation consulting firm in Troy, Michigan, since 1996. WIT has partnerships with key software companies, including Microsoft, Qlik, Alteryx, UiPath, and Snowflake, among others. We specialize in delivering innovative data solutions to our clients, leveraging the latest technologies to drive business growth and success. For more information, go to www.witinc.com_.

_Join WIT and contribute to shaping the future of data science in the CX domain while enjoying a supportive and dynamic work environment. Candidates should have hands-on development experience in Data Analytics, with excellent data storytelling skills. We are seeking a blend of technical and advanced customer interaction skills, with a solid track record of delighting customers with the delivery of successful projects.

Responsibilities

• Develop and implement data model to improve the customer experience of digital customer channels (web/IVR), which would reduce the number of analog (human) interactions in the contact center (calls/emails) preferred.
• Develop and implement the use of data science and GenAI / ChatGPT highly preferred.
• Using ChatGPT/LLM methods to perform this kind of analysis.
• Meet with customers to gather business and technical requirements.
• Establish trust advisor status for data and analytics customers.
• Lead by example through a culture of accountability and process

Qualifications

• Bachelor’s degree in data science or computer science.
• Minimum 3 years of experience in Data Science, including ML/AI experience and consumer experience data modelling.
• Must have experience working with data in the Customer/Digital Experience; very commonly referred to as ‘CX’ sometimes ‘DX.’
• Demonstrates a passion, curiosity, and willingness to working with Generative AI/ChatGPT.
• Strong data analyst skills, probably some advanced analytics or data science background with Python experience.
• Some experience with Text Analytics and AZURE ML preferred.
• Experience in creating data models including predictive modeling.
• Experience with customer experience data highly preferred.
• Highly proficient on python.
• Excellent facilitation, verbal, and written communication skills.
• Local candidates preferred, either remote/hybrid local.
• Not willing to sponsor.

Benefits

WIT offers attractive compensation, excellent benefits, a friendly work environment and great future potential for the right candidate.

Job Type: Full-time

Compensation Package:

• Pay from $100,000.00 per year
• Bonus opportunities

Benefits:

• 401(k)
• 401(k) match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience Level: 3 years

Schedule: Monday to Friday

Candidate Location: Michigan (Required)

Work Location: Remote

Apply Now

To apply for this position, fill out this form and someone from our hiring team will reach out to you!

WIT SOLUTIONS

900 Tower Drive, Ste 325

Troy, MI 48098

(248) 641-5900

info@witinc.com

SERVICES

DataSmartOps

Analytics Strategy

Data Integration

Data to Dashboards

Analytics Process Automation

Predictive Analytics

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Great Lakes Summit

Resource Library

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Events

Analytics Self-Assessment

Blog

About Us

Who We Are

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Accelerate Your Analytics & Automation Journey

WIT is an analytics and automation consulting firm with over 25 years of experience. We help our clients build solutions to maximize the value of their data and analytics assets, and automate key business processes. In partnership with elite software companies, WIT’s capabilities span a broad spectrum of business functions and industry verticals.

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WIT

900 Tower Drive, Ste 325,

Troy, MI, 48098,

United States

248-641-5900 info@witinc.com

Hours